:A Recovery Officer is responsible for managing the recovery process of overdue payments, ensuring that delinquent accounts are handled in accordance with company policies and legal regulations. Their duties involve communicating with customers who are behind on payments, negotiating repayment plans, and initiating legal proceedings if necessary. This role is essential for maintaining cash flow, minimizing bad debts, and ensuring the company's financial stability.
Responsibilities
Contact clients with overdue accounts via phone, email, and mail
Negotiate repayment plans and settlements within company guidelines
Maintain accurate records of all collection activities
Monitor and follow up on payment commitments
Provide excellent customer service while recovering debts
Must Have Skills:
- Capable of handling target pressure
- Able to work as per the given deadlines
- Problem solving skills
Negotiation Skills
Strong ability to negotiate repayment terms and handle difficult conversations diplomatically.
Communication Skills
Excellent verbal and written communication skills for dealing with customers and internal stakeholders.