Job Description

Job Title Customer Success Management Specialist
The Customer Success Management Specialist drives customer relationships post-sale, ensuring adoption and value realization of Amadeus solutions. The role focuses on building strong post-sales partnerships, supporting renewals, and identifying growth opportunities, while closely collaborating with Sales and internal teams. CSM Specialists develop and execute Customer Success Plans, monitor customer health, and proactively solve challenges to maximize business outcomes. implementation.
You'll have a chance to:
Customer Alignment & Success Planning
Participate in internal handover meetings to understand account plans and customer context
Co-create Customer Success Plans with decision-makers, including KPIs, success metrics, tracking methods, and program design
Set clear expectations on engagement models with stakeholders
Adoption & Value Realization
Drive early adoption and best usage of Amadeus solutions post-implementation
Align on deployment and onboarding plans to accelerate time-to-value
Share best practices and guidance to help customers achieve measurable business outcomes
Customer Health Management
Monitor key customer health and usage metrics, proactively addressing risks and constraints
Conduct regular business reviews to assess progress, highlight successes, and identify opportunities for improvement
Support customers in solving adoption challenges and achieving their strategic goals
Renewals & Account Expansion
Identify and qualify upsell and cross-sell opportunities in partnership with Sales Executives
Proactively manage retention risks and resolve issues early to ensure successful renewals
Coordinate renewal activities, collaborating with Sales Support, Order Management, and Sales Executives for complex cases
Maintain accurate and up-to-date customer and sales information in Salesforce and other required systems
About the Ideal Candidate
5+ years of experience in Customer Success, Account Management, or a customer-facing role
Experience managing small to medium-sized customer portfolios
Strong stakeholder management, communication, and relationship-building skills
Proven ability to drive adoption, deliver customer value, and achieve ROI
Proactive, data-driven, and customer-centric mindset
Experience with CRM tools such as Salesforce
Business Intelligence experience is a plus.
What we can offer you
? A critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose.
? A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
? Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.
? A caring environment - Amadeus fosters a caring environment that supports both professional growth and personal well-being.
? A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits and health benefits.
? A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.
? A diverse, equitable, and inclusive community - We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.
? A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.
#LI-EMEA
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Skills Required