Customer Service and Logistics Supervisor will play a pivotal role in ensuring efficient order processing, exceptional customer service, and effective logistics management.

Client Details

A global leader in the Healthcare and Medical space

Description
Manage a team of customer service representatives and logistics coordinators to ensure accurate and timely order processing.Develop and implement strategies to improve customer service standards and optimize order fulfilment processes.Collaborate with sales and production teams to meet customer demands and resolve order-related issues promptly.Monitor and optimize inventory levels to meet demand and avoid shortages or excess stock.Work closely with shipping carriers, freight forwarders, and warehouses to streamline logistics operations.Recruit, train, and mentor customer service and logistics staff, fostering a motivated and productive team.Set performance goals, monitor KPIs, and conduct regular performance evaluations to drive excellence.Promote a collaborative and supportive work environment that encourages teamwork and professional growth.Prepare regular reports on order status, customer satisfaction, and logistics performance.Utilize data analysis to identify trends, bottlenecks, and areas for improvement, and propose strategic solutions.

Regenerate

Profile
Proven experience in end to end order management process Expertise in working with SAPstrong leadership skills - with experience having led a team int he pastIn-depth knowledge of supply chain, logistics, and customer service processes.Excellent problem-solving abilities and the capability to make quick, data-driven decisions.Exceptional communication skills, both written and verbal, to interact with customers, team members and internal stakeholders.

Job Offer

An attractive package and ability to learn and grow in a global organization

Bayt