Customer Service Supervisor (ft)
Kuwait City, Kuwait
Job Description
Emergegcc
Ahmad Al Jaber St, Al Kuwayt, Kuwait
Job Details:
Ahmad Al Jaber St, Al Kuwayt, Kuwait
Job Details:
- Join date: Immediately (preferred).
- Can speak and understand Arabic and English.
- Salary: 400-500.
- Location: Kuwait (Required).
- Driver License and Car (preferred).
- Transferable Visa (Required).
- Working hours: full time.
:
- The Customer Service Supervisor attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Requirements:
- Requires a bachelors degree or equivalent and 2-5 years of experience in the field or in a related area.
- Has knowledge of commonly-used concepts, practices and procedures within a particular field.
- Rely on instructions and pre-established guidelines to perform the functions of the job.
- Works under immediate supervision.
- Primary job functions do require exercising independent judgment.
- Typically reports to the general manager.
- The target is to ensure excellent service standards and maintain high customer satisfaction.
Job Functions:
- Open and maintain customer accounts by recording account information.
- Resolve product or service problems by clarifying the customer\'s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintain financial accounts by processing customer adjustments.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Prepare product or service reports by collecting and analyzing customer information.
- Contribute to team effort by accomplishing related results as needed.
- Manage large amounts of incoming calls.
- Generate sales leads.
- Identify and assess customers\' needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/team sales targets and call handling quotas.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Go the extra mile to engage customers.
- Resolve customer complaints via phone, email, mail or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts.
- Assist with placement of orders, refunds, or exchanges.
- Advise on company information.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Place or cancel orders.
- Answer questions about warranties or terms of sale.
- Act as the company gatekeeper.
- Suggest solutions when a product malfunctions.
- Handle product recalls.
- Attempt to persuade customer to reconsider cancellation.
- Inform customer of deals and promotions.
- Sell products and services.
- Utilize computer technology to handle high call volumes.
- Work with customer service manager to ensure proper customer service is being delivered.
- Close out or open call records.
- Compile reports on overall customer satisfaction.
- Read from scripts.
- Handle changes in policies or renewals.
- Resolve customer complaints via phone, email, mail or social media.
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Job Detail
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Job IdJD1526495
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuwait City, Kuwait
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EducationNot mentioned