Job Description

Customer Service Specialist - Al-Futtaim Retail - Dubai, UAE
Position Overview
Al-Futtaim Retail is seeking a Customer Service Specialist to deliver exceptional customer experiences in a fast-paced retail environment. This role will handle customer inquiries and complaints, oversee daily department operations, maintain visual merchandising standards, and manage specialized services such as Bra Fit, Suit Fit, and Barista. The position also includes responsibility for cash handling processes and coaching team members to meet performance goals.
Employment Overview
Job Location: Dubai, UAE
Industry: Retail
Function: Customer Service
Job Type: Full-time
Salary: 8000-10000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
What You'll Do

• Provide efficient customer service by addressing inquiries and resolving complaints promptly and professionally
• Serve as the first point of contact for escalated concerns, ensuring complete resolution and customer satisfaction
• Collaborate with the Duty Manager to oversee daily department operations
• Coach and support the customer service team to achieve performance targets
• Ensure visual merchandising meets company guidelines and maintain high store presentation standards
• Count and balance cash floats at opening and closing, following company policies
• Oversee specialized services including Bra Fit, Suit Fit, and Barista, ensuring quality and customer satisfaction
• Promote a culture of service excellence across all touchpoints

Ideal Profile

• High School Diploma or equivalent required
• Minimum 3 years of experience in customer service, preferably in retail
• Proven ability to handle customer interactions and resolve issues effectively
• Experience supervising and motivating teams
• Strong attention to detail in operations and merchandising
• Proficiency in cash handling and financial procedures
• Strong verbal and written communication skills

Why Join Us

• Be part of a globally recognized retail group
• Work in a collaborative and customer-focused environment
• Competitive salary and benefits package
• Career growth opportunities within a diverse portfolio of brands
• Continuous learning and development programs

About the Company
Al-Futtaim Group, founded in the 1930s, is a leading diversified conglomerate headquartered in Dubai, UAE. Operating across automotive, financial services, real estate, retail, and healthcare, the group partners with over 200 world-renowned brands. Al-Futtaim Retail manages a broad portfolio of international retail brands, delivering excellence, innovation, and customer satisfaction across multiple markets.
Job Title Customer Service Specialist - Al-Futtaim Retail - Dubai, UAE
Customer Service Specialist - Al-Futtaim Retail - Dubai, UAE
Position Overview
Al-Futtaim Retail is seeking a Customer Service Specialist to deliver exceptional customer experiences in a fast-paced retail environment. This role will handle customer inquiries and complaints, oversee daily department operations, maintain visual merchandising standards, and manage specialized services such as Bra Fit, Suit Fit, and Barista. The position also includes responsibility for cash handling processes and coaching team members to meet performance goals.
Employment Overview
Job Location: Dubai, UAE
Industry: Retail
Function: Customer Service
Job Type: Full-time
Salary: 8000-10000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
What You'll Do

• Provide efficient customer service by addressing inquiries and resolving complaints promptly and professionally
• Serve as the first point of contact for escalated concerns, ensuring complete resolution and customer satisfaction
• Collaborate with the Duty Manager to oversee daily department operations
• Coach and support the customer service team to achieve performance targets
• Ensure visual merchandising meets company guidelines and maintain high store presentation standards
• Count and balance cash floats at opening and closing, following company policies
• Oversee specialized services including Bra Fit, Suit Fit, and Barista, ensuring quality and customer satisfaction
• Promote a culture of service excellence across all touchpoints

Ideal Profile

• High School Diploma or equivalent required
• Minimum 3 years of experience in customer service, preferably in retail
• Proven ability to handle customer interactions and resolve issues effectively
• Experience supervising and motivating teams
• Strong attention to detail in operations and merchandising
• Proficiency in cash handling and financial procedures
• Strong verbal and written communication skills

Why Join Us

• Be part of a globally recognized retail group
• Work in a collaborative and customer-focused environment
• Competitive salary and benefits package
• Career growth opportunities within a diverse portfolio of brands
• Continuous learning and development programs

About the Company
Al-Futtaim Group, founded in the 1930s, is a leading diversified conglomerate headquartered in Dubai, UAE. Operating across automotive, financial services, real estate, retail, and healthcare, the group partners with over 200 world-renowned brands. Al-Futtaim Retail manages a broad portfolio of international retail brands, delivering excellence, innovation, and customer satisfaction across multiple markets.
Post Details
Job Start Date
Salary from 8000.00
Salary to 10000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location