Job Description

Customer Care Representative - Majid Al Futtaim Retail - Dubai, UAE
Position Overview
The Customer Care Representative role in Dubai delivers professional, multi-channel customer support by handling inquiries, resolving issues, and processing transactions while ensuring a positive and consistent customer experience. This position collaborates closely with internal teams to meet service standards and performance metrics across retail and e-commerce operations.
Job Details
Country: UAE
City: Dubai
Industry: Retail
Function: Customer Support-Client Care
Salary: 6000-9000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Handle customer inquiries across walk-in, phone, and email channels with timely and professional responses
• Provide clear and accurate information on products, services, pricing, and company policies
• Resolve customer issues by identifying root causes and delivering effective solutions
• Manage orders, returns, and exchanges in line with company guidelines
• Document all interactions and cases accurately using CRM and support systems
• Conduct follow-ups to confirm resolution and maintain high customer satisfaction
• Flag recurring issues or service challenges to relevant teams for corrective action
• Collaborate with internal departments to ensure a smooth and consistent customer experience

Ideal Profile

• Proven customer service experience with strong verbal and written communication skills in English and Arabic
• Confident use of CRM and e-commerce systems with strict adherence to data security and confidentiality
• Ability to follow internal processes and procedures consistently
• Strong problem-solving and conflict-resolution skills, even under pressure
• Digital savviness with solid knowledge of retail and e-commerce operations
• Team-oriented mindset with effective collaboration skills

Why Join Us

• Work with a leading regional retail organization known for customer excellence
• Be part of a supportive, team-driven environment
• Gain exposure to multi-channel customer service operations
• Competitive compensation with opportunities for growth

About the Company
Majid Al Futtaim Retail is a leading regional retailer operating supermarkets, hypermarkets, and digital commerce platforms across the UAE. As part of Majid Al Futtaim Group, the Retail division is committed to delivering exceptional customer experiences through strong service standards, innovation, and a collaborative culture.
Job Title Customer Care Representative - Majid Al Futtaim Retail - Dubai, UAE
Customer Care Representative - Majid Al Futtaim Retail - Dubai, UAE
Position Overview
The Customer Care Representative role in Dubai delivers professional, multi-channel customer support by handling inquiries, resolving issues, and processing transactions while ensuring a positive and consistent customer experience. This position collaborates closely with internal teams to meet service standards and performance metrics across retail and e-commerce operations.
Job Details
Country: UAE
City: Dubai
Industry: Retail
Function: Customer Support-Client Care
Salary: 6000-9000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Handle customer inquiries across walk-in, phone, and email channels with timely and professional responses
• Provide clear and accurate information on products, services, pricing, and company policies
• Resolve customer issues by identifying root causes and delivering effective solutions
• Manage orders, returns, and exchanges in line with company guidelines
• Document all interactions and cases accurately using CRM and support systems
• Conduct follow-ups to confirm resolution and maintain high customer satisfaction
• Flag recurring issues or service challenges to relevant teams for corrective action
• Collaborate with internal departments to ensure a smooth and consistent customer experience

Ideal Profile

• Proven customer service experience with strong verbal and written communication skills in English and Arabic
• Confident use of CRM and e-commerce systems with strict adherence to data security and confidentiality
• Ability to follow internal processes and procedures consistently
• Strong problem-solving and conflict-resolution skills, even under pressure
• Digital savviness with solid knowledge of retail and e-commerce operations
• Team-oriented mindset with effective collaboration skills

Why Join Us

• Work with a leading regional retail organization known for customer excellence
• Be part of a supportive, team-driven environment
• Gain exposure to multi-channel customer service operations
• Competitive compensation with opportunities for growth

About the Company
Majid Al Futtaim Retail is a leading regional retailer operating supermarkets, hypermarkets, and digital commerce platforms across the UAE. As part of Majid Al Futtaim Group, the Retail division is committed to delivering exceptional customer experiences through strong service standards, innovation, and a collaborative culture.
Post Details
Job Start Date
Salary from 6000.00
Salary to 9000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required