Job Description

Customer Service Associate - Al-Futtaim Group - Dubai, UAE
Position Overview
Al-Futtaim Group is hiring a Customer Service Associate to deliver high-quality service and support within its retail operations. The role focuses on assisting customers, maintaining store presentation, managing inventory, and ensuring smooth sales transactions. The successful candidate will enhance customer satisfaction, contribute to sales targets, and uphold Al-Futtaim's commitment to excellence and integrity across all retail touchpoints.
Job Details
Country: UAE
City: Dubai
Industry: Retail
Function: Retail Customer Service
Salary: 5000-7000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Greet and assist customers courteously, ensuring their needs are understood and met effectively.
• Handle customer inquiries and complaints professionally, escalating complex cases when required.
• Maintain high store standards by ensuring cleanliness, proper stock arrangement, and adherence to visual merchandising guidelines.
• Assist in receiving, organizing, and replenishing stock, ensuring product availability on the sales floor.
• Support sales by actively engaging in upselling and cross-selling based on customer preferences.
• Operate the cash register accurately, process sales transactions, and follow standard cash handling procedures.
• Monitor store inventory and participate in stock audits when required.
• Contribute to overall store performance and provide feedback on customer trends to improve service quality.

Ideal Profile

• Previous experience in a customer-facing or retail role preferred.
• Excellent verbal communication and interpersonal skills.
• Strong attention to detail and commitment to maintaining store appearance.
• Ability to work in a fast-paced retail environment and handle multiple responsibilities.
• Basic understanding of point-of-sale systems and retail operations.
• Positive attitude, adaptability, and a customer-first mindset.

Why Join Al-Futtaim Group

• Be part of a leading retail network representing world-renowned brands.
• Work in a diverse, inclusive environment that values teamwork and integrity.
• Receive structured training and opportunities for career growth.
• Join a company known for its innovation, customer focus, and long-standing success in the UAE and beyond.

About Al-Futtaim Group
Founded in the 1930s, Al-Futtaim Group is a diversified conglomerate headquartered in Dubai, UAE, with operations spanning automotive, retail, real estate, healthcare, and financial services. The Group employs over 35,000 people across 20+ countries and partners with more than 200 global brands. Guided by values of respect, excellence, collaboration, and integrity, Al-Futtaim continues to shape the region's business landscape through customer-focused innovation and sustainable growth.
Job Title Customer Service Associate - Al-Futtaim Group - Dubai, UAE
Customer Service Associate - Al-Futtaim Group - Dubai, UAE
Position Overview
Al-Futtaim Group is hiring a Customer Service Associate to deliver high-quality service and support within its retail operations. The role focuses on assisting customers, maintaining store presentation, managing inventory, and ensuring smooth sales transactions. The successful candidate will enhance customer satisfaction, contribute to sales targets, and uphold Al-Futtaim's commitment to excellence and integrity across all retail touchpoints.
Job Details
Country: UAE
City: Dubai
Industry: Retail
Function: Retail Customer Service
Salary: 5000-7000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Greet and assist customers courteously, ensuring their needs are understood and met effectively.
• Handle customer inquiries and complaints professionally, escalating complex cases when required.
• Maintain high store standards by ensuring cleanliness, proper stock arrangement, and adherence to visual merchandising guidelines.
• Assist in receiving, organizing, and replenishing stock, ensuring product availability on the sales floor.
• Support sales by actively engaging in upselling and cross-selling based on customer preferences.
• Operate the cash register accurately, process sales transactions, and follow standard cash handling procedures.
• Monitor store inventory and participate in stock audits when required.
• Contribute to overall store performance and provide feedback on customer trends to improve service quality.

Ideal Profile

• Previous experience in a customer-facing or retail role preferred.
• Excellent verbal communication and interpersonal skills.
• Strong attention to detail and commitment to maintaining store appearance.
• Ability to work in a fast-paced retail environment and handle multiple responsibilities.
• Basic understanding of point-of-sale systems and retail operations.
• Positive attitude, adaptability, and a customer-first mindset.

Why Join Al-Futtaim Group

• Be part of a leading retail network representing world-renowned brands.
• Work in a diverse, inclusive environment that values teamwork and integrity.
• Receive structured training and opportunities for career growth.
• Join a company known for its innovation, customer focus, and long-standing success in the UAE and beyond.

About Al-Futtaim Group
Founded in the 1930s, Al-Futtaim Group is a diversified conglomerate headquartered in Dubai, UAE, with operations spanning automotive, retail, real estate, healthcare, and financial services. The Group employs over 35,000 people across 20+ countries and partners with more than 200 global brands. Guided by values of respect, excellence, collaboration, and integrity, Al-Futtaim continues to shape the region's business landscape through customer-focused innovation and sustainable growth.
Post Details
Job Start Date
Salary from 5000.00
Salary to 7000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required