Job Description

Customer Service Associate - Al-Futtaim Group - Dubai, UAE
Position Overview
The Customer Service Associate role in Dubai, UAE is a frontline retail position focused on delivering excellent customer service, supporting sales activities, and maintaining store standards. This role plays an important part in creating a positive shopping experience, resolving customer queries, and contributing to store performance and revenue growth.
Job Details
Country: UAE
City: Dubai
Industry: Retail
Function: Retail Customer Service
Salary: 4000-6000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Engage customers courteously and professionally to understand needs and provide product assistance.
• Deliver a high standard of customer service to ensure a positive and welcoming shopping experience.
• Handle basic customer complaints and concerns, escalating complex issues to supervisors when required.
• Support sales activities by guiding customers through product selection and purchase processes.
• Operate the cash register accurately and in line with company cash handling procedures.
• Ensure shelves are well-stocked, products are correctly displayed, and pricing labels are accurate.
• Maintain store cleanliness, organization, and visual standards at all times.
• Assist with stock replenishment, inventory checks, and loss prevention activities.
• Comply with company policies, procedures, and service standards.

Ideal Profile

• Previous experience in customer service or retail is preferred but not mandatory.
• Strong communication and interpersonal skills.
• Customer-focused mindset with a positive and proactive attitude.
• Ability to work as part of a team in a fast-paced retail environment.
• Basic numerical skills and comfort using point-of-sale systems.

Skills Set

• Customer service and complaint handling
• Retail sales support
• Cash handling and POS operations
• Stock management and merchandising support
• Communication and teamwork

Why Join Us

• Gain hands-on experience within a leading retail organization in the UAE.
• Work in a supportive team environment focused on service excellence.
• Develop customer service and sales skills applicable across the retail sector.
• Access career growth opportunities within Al-Futtaim Group's diversified retail portfolio.

About the Company
Al-Futtaim Group is one of the Middle East's most diversified privately held organizations, headquartered in Dubai. Through its retail division, the group operates a wide range of international and regional brands, delivering high-quality shopping experiences across the UAE. With a strong emphasis on customer satisfaction, operational excellence, and people development, Al-Futtaim continues to create rewarding career opportunities within the retail sector.
Job Title Customer Service Associate - Al-Futtaim Group - Dubai, UAE
Customer Service Associate - Al-Futtaim Group - Dubai, UAE
Position Overview
The Customer Service Associate role in Dubai, UAE is a frontline retail position focused on delivering excellent customer service, supporting sales activities, and maintaining store standards. This role plays an important part in creating a positive shopping experience, resolving customer queries, and contributing to store performance and revenue growth.
Job Details
Country: UAE
City: Dubai
Industry: Retail
Function: Retail Customer Service
Salary: 4000-6000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Engage customers courteously and professionally to understand needs and provide product assistance.
• Deliver a high standard of customer service to ensure a positive and welcoming shopping experience.
• Handle basic customer complaints and concerns, escalating complex issues to supervisors when required.
• Support sales activities by guiding customers through product selection and purchase processes.
• Operate the cash register accurately and in line with company cash handling procedures.
• Ensure shelves are well-stocked, products are correctly displayed, and pricing labels are accurate.
• Maintain store cleanliness, organization, and visual standards at all times.
• Assist with stock replenishment, inventory checks, and loss prevention activities.
• Comply with company policies, procedures, and service standards.

Ideal Profile

• Previous experience in customer service or retail is preferred but not mandatory.
• Strong communication and interpersonal skills.
• Customer-focused mindset with a positive and proactive attitude.
• Ability to work as part of a team in a fast-paced retail environment.
• Basic numerical skills and comfort using point-of-sale systems.

Skills Set

• Customer service and complaint handling
• Retail sales support
• Cash handling and POS operations
• Stock management and merchandising support
• Communication and teamwork

Why Join Us

• Gain hands-on experience within a leading retail organization in the UAE.
• Work in a supportive team environment focused on service excellence.
• Develop customer service and sales skills applicable across the retail sector.
• Access career growth opportunities within Al-Futtaim Group's diversified retail portfolio.

About the Company
Al-Futtaim Group is one of the Middle East's most diversified privately held organizations, headquartered in Dubai. Through its retail division, the group operates a wide range of international and regional brands, delivering high-quality shopping experiences across the UAE. With a strong emphasis on customer satisfaction, operational excellence, and people development, Al-Futtaim continues to create rewarding career opportunities within the retail sector.
Post Details
Job Start Date
Salary from 4000.00
Salary to 6000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required