Customer Service Executive ( Female With Perfect English & Native Arabic Language )
Sharjah, SH, AE, United Arab Emirates
Job Description
Job Title:
Female Customer Service Executive (Arabic & English Speaker)
Job Responsibilities:
- Confer with customers by telephone or throw social media to provide information about products, take or enter orders or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Determine charges for services requested and arrange for billing.
- Refer unresolved customer grievances to designated departments for further investigation.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Up selling of new or additional products.
Requirements:
- Not less than
5 years
of experience in customer service.-
Arabic & English proficiency is a must.
-
Females only.
-
Strong leadership and organizational skills.
-
Microsoft Office & E-mail writing proficiency.
Job Location:
Sharjah
.Salary: 5000 AED - 6000 AED
If you match the above requirements we would like to hear from you.
E-mail: hr @ fahhadgroup . com
Kindly write the Job Code:
CSR05
in the E-mail subject to be considered.Job Type: Full-time
Pay: AED5,000.00 - AED6,000.00 per month
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Job Detail
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Job IdJD2173494
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSharjah, SH, AE, United Arab Emirates
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EducationNot mentioned