Customer Service Executive Uae
Dubai, United Arab Emirates
Job Description
People Perfect Advisory is seeking a Customer Service Executive to join our dynamic team. If you have a passion for HR and administration, this is a great opportunity to grow your career in a professional and fast-paced environment.
Job description:
- Attend all incoming sales inquiries (Walkin or via phone, email or chat etc. providing clear and accurate information about products in a professional, systematic and focused manner with at least 10 customer conversion rate.
- Attend all incoming customer inquiries or complaints empathetically and take action as per established protocols and follow-up for timely resolution and response contributing to customer satisfaction and retention.
- Note down and pass on customer tasks and requirements to the relevant internal departments through established channels and protocols, keeping tracks and proactively following up internally for timely resolutions/turnround.
- Record all incoming inquiries, complaints, issues and feedback (in Bitrix), categorizing , analyzing and reporting with highlights of frequently occurring issues, and making suggestions on customer experience improvement.
- MBA/BBA
- 1-2 year of UAE experience in a similar role
- Excellent English communication.
- Bitrix or other CRM Knowledge.
- Strong MS office Skills.
Skills Required
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Job Detail
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Job IdJD2116701
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned