plays a vital role in ensuring an exceptional customer experience by serving as the primary point of contact for customers. This role focuses on building lasting relationships, resolving issues efficiently.
Key Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, chat, and social media.
Proactively reach out to customers to gather feedback and identify opportunities for improvement.
Collaborate with internal teams to ensure customer concerns are addressed and service improvements are implemented.
Maintain accurate records of customer interactions, feedback, and resolutions in system.
Analyze recurring customer issues and provide insights to enhance processes and services.
Support the development and implementation of customer happiness initiatives and engagement programs.
Qualifications & Skills
Education:
Bachelor's degree in Business Administration, Marketing, Communication, or related field (preferred).
Experience:
1-3 years of experience in customer service, client relations, or hospitality roles.
Excellent communication (verbal and written) and interpersonal skills.
Patience and a positive attitude.
Strong problem-solving and conflict-resolution abilities.
Ability to multitask and manage time effectively
Job Type: Full-time
Pay: AED3,000.00 - AED4,000.00 per month
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