- Must be fluent in English and Arabic or Hindi or Urdu
Job Purpose:
To provide frontline customer service support by efficiently managing customer interactions, service inquiries, registrations, and transactions. This role ensures high service quality and supports business continuity during a staffing shortfall.
Key Responsibilities:
Serve as the first point of contact for customers.
Respond to customer inquiries in line with the company's policies and service standards.
Handle student registration, booking, cancellations, amendments, and cash transactions.
Maintain accurate records of all customer interactions and transactions.
Ensure compliance with internal processes, procedures, and quality benchmarks.
Adapt to flexible work shifts (morning/evening) as per operational needs.
Support the smooth operation of the Customer Happiness Department with professionalism and efficiency.