Job Description

Position : Crowd Management (Ushers)
Duration: 2 Days
Location : Dubai
How to apply :
Job Overview
The Crowd Management Executive (Usher) plays a critical role in ensuring the smooth, safe, and orderly movement of guests at events. This role involves guiding attendees, managing entry and exit points, assisting with seating arrangements, and maintaining crowd flow in accordance with safety protocols. Ushers act as front-line support for both guests and the event operations team, helping to deliver a well-organized and secure event experience.
The ideal candidate is alert, courteous, physically fit, and capable of handling large crowds calmly and professionally. Key Responsibilities
Crowd Flow & Guest Guidance
Manage and monitor crowd movement at entry, exit, and transition areas
Guide attendees to seating areas, sections, or designated zones
Assist guests in locating restrooms, food counters, emergency exits, and help desks
Ensure orderly queues and prevent overcrowding in high-traffic areas
Entry, Exit & Access Control Support
Assist in managing access points, gates, and checkpoints
Verify tickets, passes, wristbands, or badges as required
Coordinate with security personnel to regulate crowd entry and exit
Support controlled movement during peak times and intermissions
Seating & Venue Assistance
Escort guests to their allocated seats or standing zones
Assist with seating arrangements for VIPs, elderly guests, or persons with disabilities
Monitor aisles, stairways, and walkways to ensure they remain clear
Safety, Security & Emergency Support
Follow all event safety guidelines and venue regulations
Identify potential safety risks such as congestion or restricted access violations
Assist security teams during emergencies, evacuations, or medical situations
Remain alert and report any suspicious behavior or incidents immediately
Event Coordination & On-Ground Support
Coordinate with event supervisors, operations staff, and security teams
Assist in stage-area crowd control when required
Support smooth transitions between sessions or performances
Help maintain event discipline and decorum
Guest Interaction & Service
Provide polite and clear assistance to guests at all times
Handle guest queries, complaints, or concerns calmly and professionally
Direct complex issues to supervisors or security teams. Required Skills & Competencies
Clear verbal communication and strong listening skills
Ability to manage large crowds calmly and efficiently
Strong sense of responsibility and alertness
Team-oriented with the ability to follow instructions precisely
Basic conflict-handling and problem-solving skills
Good situational awareness

Skills Required