Complaints Handler Lfi
Abu Dhabi, United Arab Emirates
Job Description
JPC-4721
Position: Complaints Handler LFI
Location Abu Dhabi
Qualification: Bachelor in Law
Total Experience: 5+ years
Language Proficiency: Bilingual
Job Responsibilities:
- Review consumer and small business complaints that have not been resolved by the Licensed Financial Institutions.
- Identify major issues and explore where additional information from complainants, Licensed Financial Institutions and third parties is required.
- Support with resolving financial complaints fairly and efficiently using casework review and evaluation skills.
- Understand the complaints registered by the consumers and support the team to devise a potential solution to the consumer complaint.
- Assess the complaints and register the eligible complaints on the complaints management system.
- Leverage the understanding of Licensed Financial Institutions' products, operations and systems in resolution of complaints.
- Interpret the relevant laws and regulations to be able to better resolve consumer complaints.
- Manage the development and implementation of effective avenues such as online complaints management systems and a call-centre for consumers to seek redressal to issues and concerns.
- Identify improvement opportunities in the complaints resolution processes and escalate issues through relevant channels when appropriate.
Skills Required
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Job Detail
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Job IdJD2278902
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAbu Dhabi, United Arab Emirates
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EducationNot mentioned