Provides an exceptional call experience to all callers by being informed, efficient and intuitive during the call process.
Understands and anticipates guest needs and requirements. Keeps up to date with hotel facilities and amenities, ensuring the hotel benefits are communicated to the guest at the time of reservation.
Possess a sales-oriented attitude, maximizing sales, occupancy and room rates as well as upselling all aspects of the hotel.
Knows the selling status, rates, and benefits of all packages plans and determines room rates.
Works to maximize hotel revenue under the guidance of the Revenue and Reservations Manager.
Qualifications:
High school graduate or equivalent
Previous experience in a bookings/reservations role
Experience working with Opera PMS System
Strong communication skills
Ability to resolve queries in a proactive, practical and positive manner
Job Types: Full-time, Permanent
Pay: From AED2,000.00 per month
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