Dr. Sulaiman Al Habib Hospital, one of the leading healthcare providers in the UAE, is seeking a professional and customer-oriented
Client Service Officer
to join our team in Dubai. The successful candidate will play a key role in delivering an exceptional client and patient experience by ensuring smooth communication, efficient service delivery, and high standards of professionalism.
Key Responsibilities
Welcome clients and patients in a professional, courteous, and friendly manner.
Handle client inquiries, appointments, registrations, and follow-ups efficiently.
Coordinate with medical, nursing, and administrative teams to ensure smooth service flow.
Address client concerns and complaints promptly while maintaining a high level of service quality.
Maintain accurate client records and update hospital systems accordingly.
Ensure compliance with hospital policies, procedures, and confidentiality standards.
Support daily front-desk and client service operations as required.
Promote a positive image of the hospital through excellent customer service.
Candidate RequirementsRequired
Bachelor's degree or diploma in Customer Service, Business Administration, or a related field.
Minimum
2-4 years of experience
in client service, customer service, or front-desk roles.
Excellent communication skills in
English
(verbal and written).
Strong interpersonal and customer service skills.
Ability to manage client inquiries, appointments, and complaints professionally.
Well-presented, organized, and able to work under pressure in a fast-paced environment.
High level of professionalism, integrity, and commitment to service excellence.
Preferred
Previous experience in a healthcare, hospital, or medical services environment.
Proficiency in
Arabic
; additional languages are an advantage.
Experience using CRM systems or hospital information systems.
Strong problem-solving and conflict-resolution skills.
Familiarity with patient-centered care standards and service quality frameworks.
Why Join Us?
Work in a state-of-the-art healthcare environment.
Be part of a prestigious hospital group known for excellence in patient care.
Continuous training and professional development opportunities.
Supportive, multicultural, and professional work culture.
Opportunities for career growth within the organization.
Application Process
Join Dr. Sulaiman Al Habib Hospital and become part of a team committed to delivering outstanding client service and enhancing the overall patient experience in the UAE.
Job Type: Full-time
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