Job Description

We are looking for an enthusiastic, detail-oriented Client Services Executive to join our dynamic team. If you are passionate about delivering exceptional client support and building lasting relationships.

Responsibilities

Compile and update necessary documents and contracts. Coordinate the tender process within the tender team, set deadlines and responsibilities. Communicate with clients on the tender process. Prepare presentation materials. Gather meeting notes and input them to client files. Ensuring a positive and professional client service experience. Managing client inquiries via phone, email, online. Directing client complaints or complex queries to relevant departments in a timely manner. Keep records of Client interactions, process customer accounts and file documents. Obtain and process all client information and transactions. Create new accounts and maintain client portfolios. Perform administrative and clerical duties as necessary. Organize, scan, and maintain all paper/electronic Client Files. Assist the portfolio management or marketing department as needed. Prepare all account paperwork and check pending account maintenance items.

Job Specification

Communication Skills:

Strong written and verbal communication skills to clearly convey information, resolve issues, and maintain positive client relationships.

Problem-Solving Ability

: Ability to quickly analyze problems, identify solutions, and ensure client satisfaction.

Customer-Centric Approach

: A strong focus on providing exceptional customer service and ensuring that client needs are met.

Time Management

: Effective time management skills to handle multiple client accounts and tasks concurrently.

Technical Proficiency

:

Familiarity with CRM software, MS Office Suite, and other client management tools. High school diploma or equivalent; associate or bachelor's degree in business, finance, or related field preferred. Experience as a Client Services Associate or other administrative role in the financial industry a plus. Proficient in Microsoft Office (PowerPoint, Excel, Word) Strong communication and organizational skills.

Arab National Female Only

Job Type: Full-time

Application Deadline: 15/01/2025