Job Description

Job Summary:

We are looking for a proactive and customer-focused

Client Relationship Executive

to build and maintain strong relationships with clients. The ideal candidate will act as a key point of contact, ensuring client satisfaction, resolving issues efficiently, and identifying opportunities to grow business relationships.

Key Responsibilities:

Serve as the primary point of contact for assigned clients Build long-term relationships with clients based on trust and respect Understand client needs and ensure the timely and successful delivery of our solutions Coordinate with internal teams (sales, operations, customer support) to meet client expectations Handle client queries, resolve complaints, and ensure overall satisfaction Conduct regular follow-ups and check-ins to maintain positive relationships Prepare reports on client interactions, feedback, and satisfaction levels Identify opportunities to upsell or cross-sell products/services to existing clients Maintain accurate client records in CRM systems

Requirements:

Proven experience in client servicing, customer relationship management, or a similar role Strong interpersonal and communication skills (verbal and written) Ability to handle multiple clients and prioritize tasks effectively Problem-solving attitude with a client-first approach Basic understanding of CRM software and Microsoft Office tools Bachelor's degree in Business Administration, Marketing, or a related field

Preferred Qualifications:

Experience in Guest Relation Ability to work independently and as part of a team Multilingual skills (if interacting with international clients)
Job Types: Full-time, Permanent