Job Description

Client Relationship Executive - Virtual Commercial Banking - Dubai, UAE
Position Overview
First Abu Dhabi Bank (FAB) is seeking a Client Relationship Executive to join our Virtual Relationship Unit within the Commercial Banking segment. Based in Dubai, this role is ideal for professionals experienced in digital client servicing and commercial banking support. You will play a key role in managing a portfolio of virtual commercial clients, enhancing client satisfaction, and driving relationship growth through personalized and compliant service delivery.
Employment Overview
Location: United Arab Emirates
Location: Dubai
Industry: Banking / Mortgage Professionals
Function: Customer Support / Client Care
Salary: AED 9000-12000 monthly (market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
Core Duties

• Act as the main point of contact for commercial banking clients managed under virtual servicing
• Respond promptly to client queries via email, phone, or video, adhering to SLA/TAT targets
• Document all client interactions in the CRM system with accuracy and clarity
• Monitor and resolve service requests, coordinate across departments for timely resolutions
• Support Virtual Relationship Managers (VRMs) by identifying upselling or cross-selling opportunities
• Manage service-related operations while ensuring compliance with internal policies and regulatory guidelines
• Track portfolio activity, reduce NPS detractors, and ensure high client satisfaction
• Assist with AML/STR alerts and ensure data confidentiality across all service operations
• Stay updated on FAB products and services to guide clients effectively and drive revenue opportunities

Candidate Requirements

• High school diploma required; bachelor's degree in Finance, Business, or a related field preferred
• 2-3 years of experience in banking or financial client servicing
• Excellent verbal and written communication skills
• Strong organizational, multitasking, and CRM system proficiency
• Customer-focused mindset with problem-solving and conflict resolution skills
• Experience with digital communication platforms and service request handling

About the Company
First Abu Dhabi Bank (FAB) is the UAE's largest bank and a recognized leader in financial strength, innovation, and inclusivity. With a presence across multiple global markets, FAB leverages deep regional knowledge and world-class talent to deliver exceptional client experiences. Our work culture empowers professionals through trust, collaboration, and learning opportunities. Join FAB and be part of a future-forward bank that champions growth, agility, and meaningful change in the financial industry.
Job Title Client Relationship Executive - Virtual Commercial Banking - Dubai, UAE
Client Relationship Executive - Virtual Commercial Banking - Dubai, UAE
Position Overview
First Abu Dhabi Bank (FAB) is seeking a Client Relationship Executive to join our Virtual Relationship Unit within the Commercial Banking segment. Based in Dubai, this role is ideal for professionals experienced in digital client servicing and commercial banking support. You will play a key role in managing a portfolio of virtual commercial clients, enhancing client satisfaction, and driving relationship growth through personalized and compliant service delivery.
Employment Overview
Location: United Arab Emirates
Location: Dubai
Industry: Banking / Mortgage Professionals
Function: Customer Support / Client Care
Salary: AED 9000-12000 monthly (market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
Core Duties

• Act as the main point of contact for commercial banking clients managed under virtual servicing
• Respond promptly to client queries via email, phone, or video, adhering to SLA/TAT targets
• Document all client interactions in the CRM system with accuracy and clarity
• Monitor and resolve service requests, coordinate across departments for timely resolutions
• Support Virtual Relationship Managers (VRMs) by identifying upselling or cross-selling opportunities
• Manage service-related operations while ensuring compliance with internal policies and regulatory guidelines
• Track portfolio activity, reduce NPS detractors, and ensure high client satisfaction
• Assist with AML/STR alerts and ensure data confidentiality across all service operations
• Stay updated on FAB products and services to guide clients effectively and drive revenue opportunities

Candidate Requirements

• High school diploma required; bachelor's degree in Finance, Business, or a related field preferred
• 2-3 years of experience in banking or financial client servicing
• Excellent verbal and written communication skills
• Strong organizational, multitasking, and CRM system proficiency
• Customer-focused mindset with problem-solving and conflict resolution skills
• Experience with digital communication platforms and service request handling

About the Company
First Abu Dhabi Bank (FAB) is the UAE's largest bank and a recognized leader in financial strength, innovation, and inclusivity. With a presence across multiple global markets, FAB leverages deep regional knowledge and world-class talent to deliver exceptional client experiences. Our work culture empowers professionals through trust, collaboration, and learning opportunities. Join FAB and be part of a future-forward bank that champions growth, agility, and meaningful change in the financial industry.
Post Details
Job Start Date
Salary from 9000.00
Salary to 12000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required