Job Description

About the job

Velvet Desert Cafe is a new premium cafe concept inspired by the elegance and craftsmanship of Velvet Desert Jewelry. We are looking for a

highly organized and experienced Cafe Operations Manager

to lead the cafe from launch through daily operations--owning service standards, team performance, and operational excellence in a luxury hospitality environment.

THE ROLE

You will be responsible for running the cafe end-to-end: operations, staffing, customer experience, financial performance, and brand execution. You'll ensure that every shift runs smoothly, every guest receives premium service, and every detail--from music to menu--is aligned with the Velvet Desert brand.

YOUR CHALLENGE

Operational Leadership

Oversee day-to-day cafe operations including scheduling, staffing, and service flow. Establish, implement, and maintain Standard Operating Procedures (SOPs). Ensure full compliance with health, hygiene, and safety regulations. Manage opening and closing procedures and operational checklists.

Team Management & Training

Recruit, train, and supervise baristas, head barista, and service staff. Conduct regular performance evaluations and on-the-floor coaching. Develop and implement training programs to ensure consistency and service excellence.

Customer Experience & Brand Standards

Uphold Velvet Desert's luxury customer experience at all times. Handle escalated customer concerns professionally and efficiently. Ensure cafe atmosphere reflects the brand: cleanliness, ambiance, music, and customer interaction.

Financial & Inventory Management

Manage P&L, daily sales reports, and cost controls. Monitor inventory levels, forecast needs, and coordinate with suppliers. Optimize labor costs and operational expenses without compromising quality.

Menu & Marketing Coordination

Collaborate with the Head Barista on menu development and seasonal offerings. Work with the marketing team on promotions, events, and product launches. Support brand alignment across cafe touchpoints, messaging, and service style.

YOU WILL ROCK AT THIS ROLE IF YOU...

? Have

3-5 years' experience

as a Cafe Manager or Restaurant Manager.
? Bring strong leadership, problem-solving, and communication skills.
?Understand

specialty coffee

and current cafe trends.
? Have experience managing

budgets, P&L, and operational KPIs

.
?Can multitask and stay calm in a fast-paced environment.
? Have experience in

premium or luxury hospitality

(strong advantage).
? Are confident using POS systems, MS Office, and reporting tools.

Benefits

? Lead the operations of a new premium cafe concept under a luxury brand
? Direct impact on customer experience, team culture, and cafe performance
? Growth opportunities within Velvet Desert's expanding ecosystem
? Dynamic, creative environment with high standards and clear processes

Ready for the challenge?

Send your CV to

hr@velvetdesert.com

with the subject line:

"Application - Cafe Operations Manager"

Job Type: Full-time