: Direct Responsibility with Concept In-Charge xd8xa7xd9x84xd9x85xd8xb3xd8xa4xd9x88xd9x84xd9x8axd8xa9 xd8xa7xd9x84xd9x85xd8xa8xd8xa7xd8xb4xd8xb1xd8xa9 xd9x85xd8xb9 xd8xa7xd9x84xd9x85xd8xb3xd8xa4xd9x88xd9x84xd9x8axd9x86 xd9x85xd9x86 xd8xa7xd9x84xd9x85xd8xa7xd8xb1xd9x83xd8xa7xd8xaa xd8xa7xd9x84xd8xa3xd8xaexd8xb1xd9x89
Responsibilities:
Financial: -
Review Daily Trading and take Corrective Action.
Dive Sales and Controllable costs to achieve store P&L Targets
Liaise with Concept In-charges to review Sales and jointly formulate actions * Store P&L Target/Growth
Achievement: -
Achievement of CP and each concept's sales budget and growth on LY
Achievement against Controllable cost % (Overtime/Casual/Utilities) against sales
Achievement of Omni Channel/Ecom Sales Budgets (% of Sales) for CP
Retail Productivity metrics for the store (Sales per staff, Staff per sq. Ft, etc.)
Concept wise Retail KPIs such as UPT and ATV
Drive 'x' Mn Counter Sales (Concept wise)
Achievement of Cross Selling Target
Store Experience & Service: -
Manage instore Customer Service and Queries
Manage Queues as per CP Benchmarks
Manage Availability of trolley, shopping bag, staff, security & house keeping
Support in Driving Concept Specific Service Model
Managing process of Customer returns (cash counter and fitting rooms) properly tagged and return to each concept for trading * KPI for Mystery Shopping report of 90%
Benchmark targets for Queuing times as per CP Strategy.
Achievement on target % Customer Feedback Score (NPS, C-Sat) * Avg Queue time/Customer Direct
Process Goods Receiving, Goods Out: -
Manage Stockroom Standards for all concepts with the Inventory supervisors and Concept In-charges
Work closely with the Inventory Team to ensure that the SAHLA binning is in place and managed within timeframes
Manage Good Receiving from Warehouse
Manage inward and outward transfer of goods as per defined SOP
All the GITs must be cleared from SIM on time as per defined SOP
Ensure timely display of products and replenishment * Time taken to process delivery (items per person per day in the Inventory Team)
Stock accuracy levels of each Concept
Achievement on target areas of impact of process improvement initiatives (Consolidation, Reverse Logistics.
RTW)
*Reduce lead time in 'Back store to Floor' by 'X' mins Direct
Internal Process/Operation: -
Excellence Manage Shrink, Audit and Stock take / Stock counting processes
Manage Stock take SOP
Managing Shrinkage and ensure that each concept has a proper action-plan. Drive Loss Prevention Awareness with all staff.
Ensures that everyone at the store understands their role in minimizing risk and complying with the audit requirements * Reduction in Shrinkage % (Achievement within Stock Loss Target in x % of sales (
'X%') and by Value in AED mn)
BOE Audit Scores %
Stock take accuracy
RFID Frequency and Accuracy achievement%
% Damage reduction in comparison to LY Shared
Product Manage and Replenish Queue Rails: -
Manage Clearance and Exit of Queue rail products.
Monitor Queue rails 'x' times a day at the store for availability and replenishment * Achievement of sales budgets for Queue rails
Reduction in the number of instances of stock outs in Queue Rails* T90 on Weekly Availability Direct
People Staff Training & Development
Make sure at all staff, including required Generalist staff are trained on how to sell as per the Concept Service Model.
Enroll staff on relevant Learning and Development courses
Carry out regular trainings as required
Create successions within the Generalist team for Specialist
Create Successions for Management
Review and provide regular feedback on staff's performance against expectations- Maintain training plan for all Generalist and Specialist staff at the store and create a tracker to make sure that the training happens
Ensure staff development and career plans are tracked and nominated
Drive common CP Staff engagement activities * Improvement in Staff Productivity post Training
Number of Training Manhours per staff
% Number of employees trained during the year on specific areas
% Of staff ready for next level. * Number of "Ready Now" and "Ready in 'X' Year(s)" successors available
Salah adoption Usage % * LMS
Training modules completion as per guidelines

• Engagement Scores/ Year on year % increase in engagement/employee satisfaction* Compliance to Performance Review Guidelines * Voluntary Attrition % Shared

Retail Outlet Execute VM for campaigns & events, incl. mannequins and store fronts.
Daily review through Floor walks or Pictures
Maintain high standards of visual appearance & merchandise standards (as per CP
Guidelines) throughout the store including all non-retail areas * 100% implementation of the CP VM Guideline for all events and campaigns in the defined timelines

• % achievement on Season Launch & Event Compliance Audit Direct

Omni/Digital Manage Omni operations: -
Drive one, holistic approach- an OMNI channel experience for CP Customers * Click and Collect conversions
CP App downloads
Kiosk Sale %
Achievement on target areas of impact of process improvement initiatives (C&C delivery times, Fulfil from store % etc.) Direct
External Customer Loyalty (Shukhran):-
Expand the Shukran loyalty database and maximize sales potential for Shukran * % Increase Shukran enrolment/ conversions
% Increase in multi-concept sales
% Increase in Shukhran sales Contribution Shared
Retail Outlet Health of Safety: -
Ensure that the store is in compliance with the company policy for all employment and local labour laws including health & safety standards* Compliance to Territory Labor Law norms
Compliance to Health and Safety Audit Requirements (Including Covid) Direct
People Staff deployment for all Store staff: -
Ensure that all Concepts are in agreement with and understand the overall ROTA plan for the store (Including Cashiers)
Manage the staff headcount availability during Peak/Non-Peak Timings
Manage the distribution of Generalist Staff
Liaise with the Concepts to Fill in Gaps due to attrition or additional workload * Adherence of Staff Distribution Curve Vs Business Curve
Adherence to Concept Service Model
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Qualifications:
Basic Qualification /Education / Vocational Training: High School Diploma
Advanced Qualification / Certification / Specialist Training:(Required) Graduate, (Desired) MBA
Specific / Relevant Experience :5 years in retail industry heading one complete section/department. xd8xa7xd9x84xd8xa4xd9x87xd9x84xd8xa7xd8xaa xd8xa7xd9x84xd8xa3xd8xb3xd8xa7xd8xb3xd9x8axd8xa9 \ xd8xa7xd9x84xd8xaaxd8xb9xd9x84xd9x8axd9x85 \ xd8xa7xd9x84xd8xaaxd8xafxd8xb1xd9x8axd8xa8 xd8xa7xd9x84xd9x85xd9x87xd9x86xd9x8a: xd8xb4xd9x87xd8xa7xd8xafxd8xa9 xd8xa7xd9x84xd8xafxd8xb1xd8xa7xd8xb3xd8xa9 xd8xa7xd9x84xd8xabxd8xa7xd9x86xd9x88xd9x8axd8xa9
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