Job Description

Participate in all phases of new projects/initiative to assist in scoping, prioritisation and requirements definition to support the organisation.

. Liaise between HIS and the other business functions to assure effective delivery of existing services and functionality.

. Work to build relationships with the process owners and business functions.

. Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.

. Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.

. Proactively communicate and collaborate with external and internal customers to analyse information needs and functional requirements and deliver the following artefacts as needed:

. Business Requirements Document

. Use Cases/User Story

. Screen and Interface designs

. Engage stakeholders in support of initiatives and provide regular feedback.

. Identify and manage project/initiatives risks, issues and dependencies.

. Work independently with users to define concepts and under direction of the Account Leads

. Drive and challenge BUs on their assumptions of how they will successfully execute their objectives.

. Work with project teams and business to develop user acceptance test criteria with the business during the solving phase. . Participate/lead review and final sign off functional specifications.

. Maintain business process architecture / process map for key processes.

. Continually provide application systems improvements, especially in cross-business processes

. Analyse the data to identify trends, patterns, and insights that can inform digital strategies and solutions.