Job Description

Invise Consulting is a payment recovery service, created to help online retail stores worldwide recover failed payments by adding human sales agents known from traditional retail - Tapped into the new online era. We are seeking committed and enthusiastic IT security Technicians to provide the best remote service to our English and French speaking customers. What youaEUR(TM)ll do . You will be speaking to customers to quickly get to the root of their problem. . You will work to resolve any security issues or problems for our customers. . You will provide security and performance diagnostics and implement improvements for the customer. . You will participate in ongoing training to ensure your knowledge and skills are up to date on new IoT devices and other IT products. . You will be performing remote troubleshooting and problem resolution on Windows, OSX, iOS and Android devices.
Profil Recherche
What we expect from you :

• English and French Fluent - we will test your language skills.
• Previous IT training or experience is an advantage .
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• High school diploma or equivalent.
• Professional written and interpersonal skills are essential when communicating with customers and clients
• Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other remote access desktop programs
• Being positive, patient & proactive with a "can-doaEUR attitude.
• Being a team player: flexible and supportive,

Avantages sociaux et autres

• We offer the most competitive salaries.
• 100% Remote, ability to work from wherever you want.
• Dynamic Environment
• Training and supervision;
• Diversity of Products.

Our motto is work hard, play harder
Amplitude horaire
9:00 - 00:00