: The IT Support Technician is responsible for helping to maintain Help AG’s infrastructure and continuity of business operations for Help AG’s employees. This team member is a key player in ensuring the smooth running of Help AG’s IT endpoints and supporting its employees with their devices. This role implies a growth element into supporting and maintaining the Help AG core IT infrastructures, including operational checks, validations and where necessary remediations of any identified issues.
Please note the role is based in our Dubai office (Jebel Ali area) so you must be willing to travel to the office on a daily basis.
To qualify for the role, ensure to complete this quiz: https://www.research.net/r/P2F7VTF
Responsibilities:

• Support Help AG end users and solve tickets / reported issues
• Prepare new equipment, including asset tagging, assignment and tracking
• Creation of new users, assigning of ACL’s and user on / offboarding
• Monitor hardware and software stock levels and place order requests
• Maintain endpoint security, software updates and patching
• Monthly endpoint health check reports
• Verify correct security features and licensing are enabled for Help AG employees
• Respond to on-site incidents and activities in Help AG’s offices
• Monitor and maintain configuration backups of infrastructure components
• Respond to SOC alerts and reported incidents with remedial action where necessary
• Monthly infrastructure health check reports
• Maintain, update and review Help AG’s asset register
• Perform monthly AD reviews and system access reviews

Qualifications:

• 1+ years of experience working within IT support and solving user reported IT requests
• Understanding of Microsoft Active Directory and Domains
• Working knowledge of Office365, Exchange Online and Azure AD
• Experience in maintaining endpoint operating systems and troubleshooting software / hardware issues
• Good understanding of networking, TCP/IP, DHCP, DNS etc
• Understanding of information security concepts and related technologies
• Microsoft certification and other infrastructure technology certifications

Benefits:

• Health Insurance with one of the leading global providers for Medical Insurance
• Employee Engagement Activities throughout the year

About Us Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge.
Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.
Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defences and safeguarding their business.