Puffy is one of America\'s fastest-growing e-commerce retailers. Our award-winning mattresses are developed with unrivaled attention to detail and are loved by millions of sleepers in America and Canada. Since entering the bed-in-a-box market in 2016, we have experienced consistent and considerable year-on-year growth. Driven by a mission to make optimal sleep health a priority for all, we\'ve made headlines on Entrepreneur.com and TechCompanyNews, to name a few. Puffy\'s product range now extends to the entire bedroom, including pillows, bedding, and bedroom accessories. For more information about Puffy, visit https://puffy.com. Puffy is looking for a talented IT Technician or IT Support Technician to support the Puffy team with any IT Technical issues. This person will maintain the computer and network systems of our organization. Your duties will include troubleshooting and diagnosing computer hardware and software issues, setting up computer networks, and assisting employees and customers with IT-related problems. What you\'ll be doing
Serving as the first person point of contact for IT support within the company
Installing, configuring, and maintaining software and hardware components of computers and network systems
Diagnosing and troubleshooting software and hardware issues
Should be able to install and support printer and copier problems
Repairing and replacing damaged computer and network components
Installing and upgrading antivirus and firewall software
Supporting people whenever they face issues with computers and network devices
Ideally you\'ll have
Degree in Computer Science, Engineering, or relevant field
2+ years of experience working in this field
Cisco Certified Technician (CCT)
Proven work experience in IT support or IT technician roles
Associate degree or advanced apprenticeship in Computer Science or relevant disciplines
In-depth knowledge of Windows, Mac, Linux and UNIX operating systems
Practical experience with internet and network security protocols
Problem-solving skills
Technical documentation skills
Organisational and interpersonal skills
Puffy Perks
"We challenge the status quo." Work with young and supportive colleagues. The leadership team are highly entrepreneurial, it reflects. Ideas, challenges, think tanks, it is all in your day to day.
Not in Dubai yet? We will cover your visa requirements and help you settle with flights and temporary accommodation (2-week hotel stay).
Flights home once per year.
A modern and stylish open plan office in the heart of Dubai Marina. Dozens of restaurants, cafes, supermarkets and shopping within a 5 min walk! Ps. Don\'t worry we have free company parking.
We promote a healthy lifestyle! On top of world class health insurance (dental & vision included), our kitchen is stocked with organic snacks, juices, fruits, tea & coffee.
Top tier tech stack. We are young and modern. G suite, Atlassian, Re-tool, Asana, Slack. Need something more? Ask away.
The best equipment, whatever helps you get your work done. Choose your own laptop, monitor (we prefer curved Samsung screens;)), Super ergo office chairs, and whatever else you need.
Closing the week with a delicious catered lunch on Friday.
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