Company Description

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We\'re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you\'ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger - together



1. JOB PURPOSE:

The responsibility of the role holder is to manage and develop the strategic relationship between FAB and the Government Authorities managing National Housing Agendas and Portfolios such as (ADHA, Zayed Housing Programme, Mohd Bin Rashed Housing Programme, Abu Dhabi Executive Counsel, UAE Ministry of Presidential Affairs\xe2\x80\xa6etc).

Plan and implement Customer Value Propositions, to create business growth opportunities for FAB & additionally develop and implement the tactical and strategic plans for the Housing segment growth under the leadership and direction of the Head of FAB Islamic and NHL.

The role holder is expected oversee the provision of products and services that cater to both existing and new customers to ensure building the propositions across providers and guarantee that stakeholder expectations are met.

2. Generic Accountabilities:

Leadership and Team Management:

• Maintain and develop high levels of engagement and regular communication with the team to ensure all members work towards realizing and achieving the department goals
• provide leadership to your team by clearly identifying roles and responsibilities and managing their performance. Ensure that all function\'s tasks are adequately resourced both in terms of quality and quantity of resources
• Develop the subordinates\' skills & provide a defined and clear career path.
• Delegate responsibilities to subordinates as needed.
• Enhance value added business partnership to drive business performance across the group
• Interactions with senior stakeholders within the Consumer Banking Group team and senior stakeholders from other groups.

Continuous Improvement

• Identify opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

3. Job Context

Responsible for establishing a sustainable engagement model with the various channels, business units & external entities and ensure meeting the segment priorities by establishing strong partnerships across the franchise.

• Manage the relationship with the various Housing Authorities across UAE and ensure that the specific requirements and agreed action points are met swiftly and accurately.
• Maintaining and Develop the strategic relationship with all concerned Government entities.

• Responsible for establishing a sustainable & market leading proposition for the segment; and ensuring a differentiated USP for the segment in the market.

• Provide the adequate support and submit proposals for Developing, re-engineering, implementing, and managing National Housing Loans (NHL) Governance.
• Responsible for building SLAs/SOPs relationships with key stakeholders within the department ensuring the requirements are in line with stakeholder requirements.
• Find and create profit opportunities from the portfolio of other units.
• Collaborate and manage strategic relationship with branches & sales channels providing segment support to ensure revenue & balance sheet growth through expanding channel efficiency.
• provide critical customer portfolio insights thus creating higher propensity to cross sell
• Periodic training of the sales team to ensure knowledge transfer resulting in successful sales.
• Enhance the momentum in business through launching campaigns & offers etc.
• Collaborate with other business units (credit / compliance / legal) to ensure seamless delivery / product bookings
• Collaborates with IT, Digital transformation and mobile platforms teams in order to develop innovative and efficient electronic delivery solutions for assigned products and services ensuring client satisfaction.
• Establish a sustainable customer engagement model for the segment; thus ensuring the right offer & campaign suitable to drive the segment business development objective
• Ensures customer\'s interest at the core of product propositions through effective communication & marketing campaigns
• Devise effective solutions to enhance portfolio profitability - Repricing through top up offers
• Ensure NHL is the growth engine for the bank & thus devise processes & framework for effective cross sell
• Ensure that the product life cycle methodology is employed in customer life cycle management.
• Reviews standard operating procedures and suggest amendment required, if any in line with any regulatory requirements and/or developments.
• Responsible for Identifying new procedures and on-going process improvement of existing operational procedures.
• Provide service enhancement proposals to the NHL management unit from time to time

Qualifications

4. QUALIFICATIONS & EXPERIENCE:

Job knowledge, Skills and Experience

• Bachelor\'s degree in Business Administration or Finance (or related discipline), Masters Degree is preferred.
• Experience in National Housing Authorities is preferred.
• High sense of sales drive and energy levels. Ability to thrive in high pressure environments.
• Good knowledge of banking practice and theory.
• Excellent teamwork and negotiation skills.

First Abu Dhabi Bank