Job Description

Job Summary

The incumbent will be responsible for supporting and carrying out maintenance works (electrical, A/C, plumbing, furniture, office equipments etc.) at all the Group's local premises.


Main Responsibilities

A. Shareholder & Financial: - Support and carry out all maintenance duties in the most diligent manner to prevent financial losses due to property malfunction/ damage. - Implements KPI's and best practices for Facilities Management. - Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. - Act within the limits of the powers delegated to the incumbent.


B. Customer (Internal & External): - Perform maintenance services for all Group's departments/ branches, as and when required. - Assist customers in all their queries on Bank's product and seek solution to their requests. - Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. - Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives. - Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.


C. Internal (Processes, Products, Regulatory): - Carry out maintenance works in respect to Electrical, A/C, plumbing, building maintenance, furniture, etc., at all the Group's premises & ATM locations - Support delivery of scheduled and emergency maintenance to all equipment & electrical/ mechanical systems, which are necessary for efficient QNB operations. - Log complaints/ maintenance requests from various QNB entities. - Perform daily and weekly maintenance rounds in accordance with the list of scheduled tasks prepared by the Head of Maintenance. - Respond to emergency maintenance requests. Investigate on complaints of faulty or damaged equipments (UPS, generators, lifts, A/C, electrical, etc.) and repair equipment if repairs are minor. - Where repairs require parts, document requirements and receive higher approval for ordering parts or request them from the Stores Unit. - Where repairs require external expertise, inform Head of Maintenance to contact external service providers. - Receive higher approval for all major works.


D. Learning & Knowledge: - Participate in trainings of equipment maintenance/ operation procedures (note counting machines, generators, safes, etc.) conducted by the suppliers. - Provide necessary instructions and training to the assigned persons to operate the equipments. - Maintain a good understanding of maintaining various equipment and maintenance best practices. - Ability to perform various complex maintenance tasks and prioritize maintenance activities. - Proactively identify areas for professional development of self and undertake development activities. - Seek out opportunities to remain current with all developments in professional field.


E. Legal, Regulatory, and Risk Framework Responsibilities: - Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). - Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks. - Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. - Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.


Education and Experience RequirementsBachelors degree Technical diploma in respective field (Electrical, A/C, plumbing, etc.). * No previous experience required, entry level role.