Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world\'s most admired and innovative brands. Al-Futtaim Group\xe2\x80\x99s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role

Embark on a transformative career as a Community Operations & Strategic Leader, entrusted with the mission of delivering world-class community services and ensuring unmatched customer satisfaction within the esteemed DFC Master Community.

Your role extends beyond conventional management; it encompasses the orchestration of all operational elements, from community governance, activation/events to property and asset management.

What you will do

Strategic Responsibilities:

• Fully responsible on the P&L of the City \xe2\x80\x93 Budgeting and forecasting \xe2\x80\x93 EBITDA owner.

• Lead the overall set-up and management of the Community Services department, policies & procedures, guidelines, documentation, and processes.

• Overall responsibility for all community services department performance and management, including governance, tenant and property management.

• Overall responsibility of financial management for Community Services, including complete budget management and implementation of a successful service charge model.

• Drive a long-term commercial strategy of revenue generation for the city through a well-planned promotion of rate-card services and an innovative approach of new concepts and ideas.

• Coach and manage a fully marketing calendar to keep all communities activated (City Decoration/Seasonal Celebrations/Community Engagement/Internal Communications Plan).

Operational Responsibilities:

• Oversee the development & implementation of key documentation such as community rules & regulations, and Tenant Guidelines to include the tenant community journey (e.g. tenant onboarding, allocation of relationship manager, move in/out processes).

• Lead the development and implementation of proper service charge model.

• Lead as the main representative of Community Services in liaison with other divisions within DFC, and external regulatory authorities such as RERA, DLD, DEWA, Dubai Municipality, RTA etc.

• In partnership with senior stakeholders within the Community Management division, develop innovative revenue generation concepts to help meet financial targets.

• Effective liaison, support and assistance between community services revenue generation, and the leasing revenue via a fully coordination with the head of Leasing ResiComm.

• Ensure the Safety of all properties \xe2\x80\x93 Leading all Fire Drill + Planning all Evacuations plans properly.

• Deliver a high standard of landscaping management by enhancing the current status.

• Upgrade the common areas & look & feel of the City \xe2\x80\x93 Fully responsible of the infrastructure/Roads/Amenities/GYM\xe2\x80\xa6

• Responsible of preparing all SOPs/a proper handover from construction to a full Property Management Status.

• Lead all discussions and meeting regularly with the owner associations.

People Responsibilities:

• Lead the team by providing effective line management to direct reports.

• Set a leadership example for the department of commitment, work ethic, habits and personal character.

• Set objectives and evaluate performance of individual direct reports and actively manage key personnel issues.

• Ensure that all staff acquire the required skills and knowledge through appropriate learning and development programs.

• Provide visible leadership to the division and across the organization to key stakeholders.

• Direct, manage and monitor the overall performance of the Community Services team members.

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