Job Description

We are looking for a

customer-focused Assistant Sales Manager

to join our Service & SLA team. You will manage SLA renewals, ensure timely payments, and maintain strong client relationships while supporting ongoing projects.

Key Responsibilities:

Manage

SLA pipeline

for renewals and new opportunities. Ensure

all SLAs are renewed on time

and

payments are received promptly

. Build and maintain

strong customer relationships

and support upselling opportunities. Present and update customers on

BLE Mobile Access

and

Cloud Access Management

(SaaS-based). Resolve customer issues and follow up on

pending invoices or projects

. Manage

NPS reporting

and coordinate actions to improve customer satisfaction

Primary accountabilities

SLA Pipeline Development

Build and maintain a

customer pipeline for SLA renewals and new opportunities for the assigned accounts

. Develop and maintain strong customer relationships by tracking commitments, renewal timelines, and upsell opportunities. Ensure all SLAs are renewed on time, coordinating with customers and internal teams as needed. Ensure timely receipt of payments for all active SLAs, following up on pending invoices where necessary. Support the Sales Manager in meetings, presentations, and negotiations when required.

BLE Mobile Access Management

Present and update management on BLE mobile access usage through

monthly tracker reports

. Maintain active customer lists, follow up on invoices, and ensure smooth execution of ongoing BLE projects. Engage with customers to resolve pending invoice or project-related concerns.

Vostio Access Management

Share and explain

monthly tracker reports

with Management. Maintain updated customer lists and ensure timely communication on invoicing and support.

Customer Engagement & Success

Manage

NPS (Net Promoter Score) reporting

, review customer feedback, and coordinate actions to improve satisfaction.




BLE and VOSTIO are the SaaS-based models.

Requirements:

2-4 (may vary as per role requirements) years in

Customer Success, Account Management, or Sales Support

. Strong

communication and relationship-building skills

. Ability to manage multiple accounts and coordinate internally. Familiarity with

SLA processes, reporting, and SaaS platforms

preferred.

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.

As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.