Job Description

Area Supervisor is responsible to provide an inspection regime to monitor and audit activities for compliance to the soft services contract SLA/KPI requirements as well as guidance to achieve the required standards.
General Description of Role and Responsibilities:

• Ensuring the service providers are providing adequate equipment and that it is in good condition
• Overseeing correct storage and safekeeping of the service providers equipment.
• Ensuring Service Providers manpower is competent and wearing proper safety Gear and uniform
• Monitoring the service providers team members to ensure the highest degree of end-user satisfaction.
• Conduct pre-event inspections of all rooms, concourses, clubs, seating areas and public areas prior gate opening.
• Ensuring service providers are upholding the highest standards of cleanliness, safety, and conduct.
• Manage the daily activities of the service providers to include appropriate street sweeping and cleaning of all districts.
• Investigates complaints regarding cleaning service and equipment and takes corrective action.
• Develop and implement service delivery standards and ensure compliance.
• Monitor and evaluate the performance of service providers and contractors.
• Ensure high levels of customer satisfaction by addressing concerns and feedback promptly.
• Serve as the primary point of contact for soft services-related issues.
• Track expenses and ensure cost-effective service delivery without compromising quality.
• Conduct regular performance reviews and audits of vendors.
• Ensure compliance with health and safety regulations.
• Identify areas for improvement and implement changes to enhance service delivery.
• Utilize technology and innovative solutions to optimize soft services

Skills Required