Job Description

The CHB and CRM Product Manager is responsible for the product development strategy and product performance management in general. This role is a critical stakeholder to the operational and financial performance of the product level and oversees the growth ambitions of product's Area business plan. The geographical coverage of the role include UAE, Oman and Qatar countries.
We're only looking for External - UAE National candidates with a family Book.
Responsible for:
Align the Customs/CRM Product strategy to the overall Area growth business plan.
Execute global initiatives and strategy.
Secure product compliance by driving risk mitigation from sales process to onboarding.
Drive growth enablement

• Identify impact zones for growth delivery and provide guidelines to the sales community
• Increase product visibility to improve product penetration with other products
• Standardize product and pricing to facilitate commercial (cross-) selling
• Work closely with sales team to drive pipeline, volume conversion.
• Secure product innovation and development to create customer stickiness.
• Define and drive value propositions and capabilities in alignment with the different verticals.

Own product financial performance

• Responsible for product revenue (pricing), GP, EBIT and volume.
• Provide the local operations and CX team with guidance, leadership and supports on any issues relating to revenue enhancement, procedures standardization or risks to PnL.
• Closely collaborate with product FbP to ensure effective financial management
• Manage annual product budgeting process.

Accountable for:

• Product PnL
• Pricing
• Product development and capabilities
• Risk mitigation activities to ensure compliance (both global and local requirements)

Key Interdependencies
Internal stakeholders

• Global/Region Customs/CRM Product team
• Area L&S Product Managers
• Area Sales team
• Area Delivery team
• HRBP / People Advisors
• Area FBP

External stakeholders

• Customers
• Suppliers if any
• (Customs) Authorities

Critical Competencies:
5years of experience in Customs business in an international set up

• Working experience in logistics / supply chain industry is advantageous
• Leadership and management skills
• Excellent communication skills, both internal and client facing
• Commercial awareness and a thorough understanding of the competitive landscape
• Excellent planning and time management skills and the ability to prioritize effectively
• Auditing and monitoring outputs and data analysis

Key Metrics:
Shared

• Business growth (acquisition/retention)
• Customer satisfaction (NPS)
• Compliance - Customs Product (e.g: financial risk exposure

Individual

• Financial performance
• Product penetration into service portfolio
• Effective leadership

We're only looking for External - UAE National candidates with a family Book.
We're committed to embracing the rich geographical diversity present in the communities where we operate, including here in the UAE. Alongside our dedication to fostering an inclusive workplace environment, we're actively supporting Emiratization initiatives set forth by the UAE government, ensuring the meaningful and efficient employment of its citizens. While we welcome applications from all qualified candidates for this position, we are currently prioritizing candidates that hold a UAE Family book.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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Skills Required