Appeals Committee Member Lfi

Abu Dhabi, United Arab Emirates

Job Description

Job Code : 5757
Position Title : Appeals Committee Member (Licensed Financial Institutions)
Experience : 8 yrs
Location : Abu Dhabi
Language : Arabic and English Education : Bachelor s Degree in Law
Master s degree in Law
Responsibilities:
STRATEGIC:

  • Adhere to ethical principles and maintain neutrality and impartiality throughout the appeals process.
  • Analyze appeals trends and compile statistical data on the types of complaints and their resolutions to identify potential areas for improvement.
  • Identify opportunities to improve the efficiency and effectiveness of the appeals process and recommend changes to the Director of the Appeals Committee.
OPERATIONAL:
  • Receive and manage appeals that have been escalated to the Appeals Committee from either the consumers or the Licensed Financial Institutions.
  • Obtain the papers, documents, records, and all pertinent evidence related to the appeal.
  • Review appeal documentation and ensure that all necessary information and supporting materials are complete and accurate.
  • Attend the Appeals Committee meetings and participate in the discussions.
  • Support the Director of the Appeals Committee in conducting the functions of the Committee.
  • Collaborate with the Complaints Management Department, Deputy, complainants, and respondents to gather additional information, documents, and evidence relevant to appeal cases.
  • Maintain records of all information and documents related to each appeal.
  • Serve as a primary point of contact for complainants, respondents, and other relevant parties during the appeal process.
  • Communicate with the relevant stakeholders to provide updates on the status of appeal cases and facilitate the exchange of relevant information.
  • Prepare regular reports for the Director of the Appeals Committee and other stakeholders as required.

Skills Required

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Job Detail

  • Job Id
    JD2264956
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Abu Dhabi, United Arab Emirates
  • Education
    Not mentioned