Job Description

Job Code : 5757
Position Title : Appeals Committee Member (Licensed Financial Institutions)
Experience : 8 yrs
Location : Abu Dhabi
Language : Arabic and English Education : Bachelor s Degree in Law
Master s degree in Law
Responsibilities:
STRATEGIC:

• Adhere to ethical principles and maintain neutrality and impartiality throughout the appeals process.
• Analyze appeals trends and compile statistical data on the types of complaints and their resolutions to identify potential areas for improvement.
• Identify opportunities to improve the efficiency and effectiveness of the appeals process and recommend changes to the Director of the Appeals Committee.

OPERATIONAL:

• Receive and manage appeals that have been escalated to the Appeals Committee from either the consumers or the Licensed Financial Institutions.
• Obtain the papers, documents, records, and all pertinent evidence related to the appeal.
• Review appeal documentation and ensure that all necessary information and supporting materials are complete and accurate.
• Attend the Appeals Committee meetings and participate in the discussions.
• Support the Director of the Appeals Committee in conducting the functions of the Committee.
• Collaborate with the Complaints Management Department, Deputy, complainants, and respondents to gather additional information, documents, and evidence relevant to appeal cases.
• Maintain records of all information and documents related to each appeal.
• Serve as a primary point of contact for complainants, respondents, and other relevant parties during the appeal process.
• Communicate with the relevant stakeholders to provide updates on the status of appeal cases and facilitate the exchange of relevant information.
• Prepare regular reports for the Director of the Appeals Committee and other stakeholders as required.

Skills Required