Airfreight Operations & Customer Service Specialist
Abu Dhabi, United Arab Emirates
Job Description
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Deutsche Post DHL (DPDHL) is the logistics provider of the world with over 520,000 employees in more than 220 countries and territories. DHL Global Forwarding, Freight (DGFF) is the Group\'s air, ocean and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally. Connecting People. Improving Lives. Currently, we are seeking for Airfreight Operations & Customer Service Specialist. In this role, the successful candidate will have to Support to develop and administer AFR Ops/CS plans and processes to deliver flow of goods and information across the customer\xe2\x80\x99s global supply chain utilizing air transportation, maximizing profitability and optimizing utilization of business and human assets in line with business strategy and objectives, corporate guidelines and policies Key Responsibilities
- Support administration of AFR/Ops CS plans and processes to provide air freight forwarding for internal and external customers
- Gather and provide requirements of freight control center, and assist operations team with details, information and instructions for operational performance
- Provide allocation and reservations of freight on planned line haul and flights required for hub and operations performance
- Ascertain domestic and/ or international freight rate on incoming and outgoing materials and products based on analysis of tariff rates, freight classifications, delivery schedules and deadlines
- Respond to queries, gather information for customer visits and participate in customer visits to maintain close business relationship with existing clients and enhance customer retention
- Assist in responding to pricing enquiries in an efficient and competitive manner
- Prepare and submit relevant documents for shipping tenders
- Collate, record information and handle day-to-day shipment documentation for freight forwarding
- Track account performances and provide monthly reports to team members
- Execute tasks and activities while ensuring effective resource management and optimizing productivity for the day-to-day operations
- Identify and resolve recurring issues, and suggest modifications to AFR Ops/CS work methods focusing on increasing effectiveness and efficiency
- May provide functional guidance, advice or training to less experienced positions
In area of AFR product:
We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
- Create or confirm transport orders, perform bookings, and optimize booking
- Prepare, control, and distribute all required Import/Export documents
- Identify performance issues of suppliers, and propose solutions to improve performance
- Update Customs shipment information and physical status, resolve customer issues and incidents
- Check finance report related export operational
- May influence others within the job area through explanation of facts, policies and practices
- Support and interact primarily with colleagues of own function
- Build relationships and understand customer and key stakeholders interests and concerns
- Address task-related issues appropriately to maintain work relationships
- Individual contributor without direct responsibility for leading others
- More than 2 years\xe2\x80\x99 experience
- Bachelor\xe2\x80\x99s Degree or equivalent experience/qualification
- Strong problem-solving mentality
- Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development
- Competitive salary
We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:
- The largest global network with more than ~30,000 passionate employees
- The most efficient processes and fastest response times
- The best solutions and best customer service
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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Job Detail
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Job IdJD1516949
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAbu Dhabi, United Arab Emirates
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EducationNot mentioned