The Admissions Coordinator administers, screens and processes applications accurately and promptly; handles online meetings, walk-ins, calls and events; and resolves Infodesk tickets.

Job Responsibilities

• Handling and counseling undergraduate and graduate applicants.
• Handling walk-ins and communications via phone, email, Infodesk ticket and chat service.
• Processing graduate and undergraduate applications, including data entry, screening and evaluating applications; generating admission offers; communicating with applicants and creating digital files using various systems, including Banner and Recruit CRM.
• Providing file completion and registration support to new applicants.
• Evaluating and completing application data and records across all systems.
• Assisting in the development of OEM informational literature and templates.
• Maintaining complete digital files for prospects and applicants.
• Supporting new student orientation and other educational events.
• Conducting campus tours and school visits as required.
• Coordinating with other departments to support enrollment, orientation and projects.
• Receiving, verifying and entering test scores as required in the enrollment services systems.
• Conducting all other related duties as assigned.

Qualifications and Skills Required

• Have a bachelor\'s degree in business administration, mass communication, public service or a related field.
• Have three years of admissions or customer service experience.
• Be presentable and cordial and demonstrate strong technical, analytical and problem-solving skills.
• Must be a team player; punctual; detail-oriented; organized; should cope with multi-tasking and pressure.
• Be able to consistently adhere to policies, procedures and processes.
• Have technical knowledge, including advanced computer skills, data analysis and reporting skills.
• Have outstanding communication and customer service skills; functional experience with enrollment cycles, admissions processes and policies.
• Have hands-on experience with ERP (Enterprise Resource Planning software) and CRM (Customer Relationship Management software/tools).

Qualifications and Skills Preferred

• Five years of admissions experience in a reputable institution is preferred.
• Spoken and written Arabic is an advantage.

How to Apply

• Interested applicants should fill out the

. * Should your candidacy for employment be successful, you must provide documentation of being fully vaccinated against COVID-19 before you will be able to access academic or administrative areas at AUS. Due to the time it takes to become fully vaccinated, you may want to begin that process as soon as possible if you haven\'t already.

• AUS alumni are encouraged to apply. Applicants who do not meet specified requirements will not be shortlisted. Only shortlisted candidates will be contacted.
• AUS is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, religion, national origin, disability or marital status. Opportunities for employment are based solely upon one\'s qualifications.

American University of Sharjah