The Enrollment Services Coordinator supports sponsors and sponsored students, resolves Info-desk tickets, handles online meetings, walk-ins, calls, and sponsorship events.

Job Responsibilities

• Counseling sponsored undergraduate and graduate applicants.
• Handling walk-ins and communications via phone, email, Info-desk ticket and chat service.
• Providing file completion and registration support to new applicants.
• Evaluating and completing application data and records across all systems.
• Assisting in the development of Office of Enrollment Management (OEM) informational literature and templates.
• Supporting campus tours, sponsors events, orientation, file completion, tests and other educational events as required.
• Coordinating with other departments to support enrollment, orientation, events and projects.
• Generating cyclically and email reports of sponsored students to sponsors, including schedules and transcripts.
• Processing all submitted forms, including students\', course withdrawals, complete withdrawals, and change of major forms.
• Receiving and processing sponsorship and suspension notifications with the Finance department.
• Administering, proctoring and scheduling tests.
• Coordinating the test preparation requirements and performing systems readiness checks.
• Handling the complete tests registration process and communications.
• Approving online registrations and logging attendance.
• Completing all other related duties as assigned.

Qualifications and Skills Required

• Have a bachelor\'s degree, preferably in business administration, mass communication, public services or a related field.
• Have a minimum of two years of experience in customer service.
• Should be a fast learner, organized, efficient, punctual, can apply procedures and policies and communicate effectively.

Qualifications and Skills Preferred

• Graduate of AUS with a bachelor\'s degree in business administration or mass communication.
• Arabic is an advantage.
• Have three years of experience in sponsorship and scholarship in a reputable institute.

How to Apply

• Interested applicants should fill out the

.

• Should your candidacy for employment be successful, you must provide documentation of being fully vaccinated against COVID-19 before you will be able to access academic or administrative areas at AUS. Due to the time it takes to become fully vaccinated, you may want to begin that process as soon as possible if you haven\'t already.

• AUS alumni are encouraged to apply. Applicants who do not meet specified requirements will not be shortlisted. Only shortlisted candidates will be contacted.

• AUS is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, religion, national origin, disability or marital status. Opportunities for employment are based solely upon one\'s qualifications.

American University of Sharjah