The Outreach Program Administrative Assistant will handle day-to-day business operations: answers phone calls, schedules meetings and supports visitors, maintain confidentiality of sensitive information and personnel data and assist students with general admissions information, forms and registration.

Responsibilities

• Answer phone calls, schedule meetings and support visitors (act as a service Centre).
• Communicate with Public Relations regarding main events and participants\' entrance authorization.
• Handle all room reservations requests.
• Escort manager in visits to outside locations.
• Participate in organizing, preparing and proctoring placement tests for individuals and groups.
• Create students\' AUS IDs for participants and students using Banner.
• Register/drop students in courses on Banner.
• Handle textbook orders, from researching vendors, placing orders, receiving orders and distributing textbooks to students.
• Handle all requests related to IT, such as creating username accounts for students and instructors.
• Liaise with the AUS Student Accounts Office regarding student payments and handle refund issues.
• Communicate with the residential department regarding students\' accommodation.
• Handle course evaluation of students on program courses and submit a summary report on students\' feedback for the manager.
• Ensure that all facilities are available for the program, such as classrooms, supplies, IT support, etc.
• Prepare certificates for participants and announce participants\' names during the ceremony.
• Collect timesheets of all instructors.
• Maintain office calendar to coordinate workflow.
• Carry out administrative duties such as filing, typing, copying, binding, scanning, etc.
• Complete operational requirements by scheduling and assigning administrative projects and expediting work results.
• Train and supervise student assistants.
• Keep the Outreach Resource Room records up to date and audit them annually.
• Handle day-to-day business operation.

Qualifications and Skills Required

• Have a bachelor\'s degree in business administration or a related field.
• Have administrative verbal and written communication skills in English and Arabic.
• Have a minimum of three years of customer service experience.
• The candidate should be professional and approachable and show good technical, analytical and problem-solving skills.
• The candidate should follow policies, protocols and practices regularly.
• Strong communication and customer support skills.
• Must be punctual, organized and capable of multitasking and working under pressure.
• Must have Microsoft Office and Google Drive/Cloud skills.

Preferred Experience

• Have three years of administrative experience in a reputable institute.

How to Apply

• Interested applicants should fill out the

. * Should your candidacy for employment be successful, you must provide documentation of being fully vaccinated against COVID-19 before you will be able to access academic or administrative areas at AUS. Due to the time it takes to become fully vaccinated, you may want to begin that process as soon as possible if you haven\'t already.

• AUS alumni are encouraged to apply. Applicants who do not meet specified requirements will not be shortlisted. Only shortlisted candidates will be contacted.
• AUS is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, religion, national origin, disability or marital status. Opportunities for employment are based solely upon one\'s qualifications.

American University of Sharjah