Job Description

Job Category: Others
:
We are currently recruiting for an Administrator - Roster Planning to join our Demand Planning team in our Headquarters, located in DAFZA, Dubai Airport Freezone.
Scope: Administrator-Roster Planning is responsible for managing and optimizing rosters to ensure that operational needs are met for deployment. This role involves working closely with various teams to understand roster demand & contract requirements, create efficient rosters, and ensure compliance with labor laws, contractual conditions, and company policies. The role plays a key role in supporting operations, demand planning, training & and day-to-day operations. Also, the role is to support all planning tasks, managing internal queries, planning documentation, shifting notices, and deployment forms.
Financial:

• Track and manage shift & demand changes and last-minute requests from clients/business units.
• Reporting & Analytics - generate reports on roster plan, shortages of rosters & relief planning.
• Develop and maintain accurate and efficient rosters, ensuring accurate shift patterns & contractual rules.

Customer:

• Collaborate with business units to understand demand requirements and plan rosters & allocate employees accordingly.
• Coordinate with internal & external customers in gathering roster changes, preferences, and time-off requests to incorporate into the rosters.
• Communicate roster schedules to business units on time and ensure Oracle & internal systems are up-to-date.
• Handle internal inquiries regarding scheduling, availability of trainings, client assessments, leave planning, etc.
• Ensure clear communication between business units to address any shortages or operational needs.
• Address issues related to roster planning & relief management.

Process:

• Adjust rosters as needed to accommodate shortfalls, peak periods, public holidays, or changes in business demand.
• Ensure that rosters are compliant with labor laws, contractual requirements, and KPI, training compliances, company policies, including working hours, breaks, and overtime.
• Update & maintain Deployment Form as needed on an ongoing basis

Continuous Improvement:

• Continuously review and improve rostering processes to enhance efficiency, reduce costs, and maintain internal customer needs.
• Propose and implement solutions to address HC gaps, improve shift coverage, training compliance and streamline scheduling.

Selection Criteria:

• Preferably a Graduate and 1 year of experience in a similar role
• Proven experience in rostering, scheduling, or workforce management (preferably 1-3 years).
• Proficiency in Microsoft Office products, especially in Excel, Word, presentations, & power BI.
• Knowledge of contract compliance and best practices related to scheduling & planning.
• English level should be 3 as per TG EPT standards

About Us: Offering flexible solutions for all the UAE's staffing needs since 2001, Transguard Group is the region's most trusted expert in facilities management, security, cash services, white-collar staffing and more. As the region's leading service provider, our expertise is in supplying our clients with the right people and best solutions precisely when and where they're needed.

Skills Required