Job Description

ROLE SUMMARY The Wholesaler Account Manager is responsible for demand generation based on an understanding of the needs of the account, and the ability to service and connect account level customers to meet agreed business objectives. The Wholesalers Account Manager is responsible for the efficient management of regional Wholesalers business (Leading conversation & interactions with strategic account Key Decider Makers (procurement,pharmacist responsible) and drive fulfillment of strategic projects through account segmentation targeting excellence.

The Wholesalers account Manager Accountable of managing Pfizer (all categories) business in the assigned institutions to maximize the patient impact and demand generation for Pfizer based on identifying and understanding the customers' drives, and the ability to service and connect account level customers to meet agreed business objectives. Develop and improve WS Business models and provide accurate analysis Bring forward proposals and insights for enhanced solutions answering to the areas of joint interest/needs at accounts level, and to create better customer experience. Work closely with the Cross functional team/appropriate Identify Customers, and other key decision makers within the accounts. Connect and communicate multiple insights from various stakeholders to develop an account plan of action. Ensure customer support by engaging with customers through both in-person and virtual interactions. Problem-solve complex account/ institution challenges related to billing and product procurement with stakeholders Analyze current contracts, identify opportunities,and execute contracts with wholesalers. Respond to customer requests by connecting with cross functional team to provide responses and input. Monitor and respond to external trends, such as industry consolidation, government policies, changing consumer behaviors to build and sustain a wide network of external and internal alliances in order to best prepare Morocco organization for the future. Set accurate sales forecast per account and ensure revenue targets achievement. Ensure the effectiveness of sales transaction processes of the accounts under remit e.g. price setting and negotiations, order processing, good on loan, enlisting, substitutions free goods deals handling complaints, handling damaged, expired and return goods. Secure optimal sell-in sell-out within the accounts; Monitor the stocks. Accountable of the purchase orders generation and ensure the payment collection. Maintain up to date customers and accounts records and ensure effective calls planning and execution. Develops and implements effective business and territory call plans and adapts based on self-identified opportunities and insights. Maintains a methodical approach toward each call/engagement objectives (e.g., clear next steps and appropriate documentation, managing to KPIs) Utilizes current digital tools effectively as well as adapts quickly to new tools for successful customer engagement; leverages analytics to assist with developing insights and planning the next best action

Key Performance Indicators: Development of the action plans in the accounts and proper implementation in collaboration with Pfizer team to achieve revenue targets and resources optimization. Accurate sales/revenue forecast for assigned wholesalers Monthly stock level accuracy for assigned wholesalers

BASIC QUALIFICATIONS/EXPERIENCE Bachelor's degree in science, Business or equivalent. Master's Degree preferred. Minimum of 5 years Experience of working in healthcare in a similar position. Management and/or marketing experience strongly recommended Account management experience. Demonstrated commercial and business acumen, strong negotiation skills. Good knowledge of the healthcare environment, structures, functionality, and processes Excellent written and oral communication skills in French and English language Demonstrated leadership skills, business analytical skills, influencing and Interpersonal communication ability. Demonstrate a strong understanding of the compliance risks related to the role and the local market and understands the importance of acting with integrity". The ability to work independently and as part of a team Ability to effectively identify and implement the most efficient virtual/in-person engagement strategies, by customer, to maximize overall effectiveness and impact. Ability to effectively build rapport and relationships with customers in a hybrid mode across F2F and virtual environments

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Sales

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4866347