Job Description

Vehicle Registration Coordinator
Job Title: Vehicle Registration Coordinator
Department: Sales / Administration / Logistics
Reports To: Fleet Manager / Sales Operations Manager
1. Job Purpose
The Vehicle Registration Coordinator is a specialized administrative role responsible for managing the end-to-end process of titling and registering new and used vehicles. This position ensures full compliance with state and federal Department of Motor Vehicles (DMV) regulations, providing a seamless and efficient handover process for customers. Accuracy and timeliness are paramount to avoid legal and financial penalties for the company and the customer.
2. Key Responsibilities
Registration & Titling Process:

• Prepare and submit all necessary documentation to the relevant DMV or transportation agencies for new vehicle registrations, title transfers, and renewals.
• Calculate and process registration fees, taxes, and other related charges accurately.
• Manage temporary tags and ensure permanent license plates and titles are received and distributed to customers in a timely manner.
• Handle the processing of lienholder information for financed vehicles.

Compliance & Record Keeping:

• Stay current with changing DMV laws, regulations, and procedures across multiple states (if applicable).
• Maintain meticulous and organized records of all title and registration work, both digitally and physically.
• Conduct regular audits of vehicle paperwork to ensure 100% compliance and readiness for audit.
• Resolve complex title issues, such as missing Manufacturer's Statement of Origin (MSO), out-of-state titles, and brand history.

Customer & Dealer Liaison:

• Act as the main point of contact for customers regarding the status of their vehicle registration and title.
• Work closely with sales consultants, finance managers, and dealerships to gather required documents and information.
• Address and resolve any registration-related problems or delays, providing clear communication to all stakeholders.

3. Qualifications & Experience

• Education: High School Diploma or equivalent required; further education or certification is a plus.
• Experience: Prior experience in a DMV, automotive dealership, or fleet management role is highly desirable.

4. Skills & Competencies

• Extreme Attention to Detail: Zero tolerance for errors in legal and financial documents.
• Organizational Skills: Superior ability to manage a high volume of paperwork and deadlines.
• Knowledge of DMV Procedures: Understanding of titling, registration, and lien processes is a significant advantage.
• Problem-Solving: Ability to navigate bureaucratic challenges and find solutions to complex title issues.
• Discretion: Handles sensitive customer and financial information confidentially.

Skills Required