The Network Operations Manager directs and manages all aspects of the network & security operations life cycle across the UAEU data centers. Provide overall network and security technical operations team leadership, while maintaining a deep technical understanding of network, telecom and security infrastructure.
Manage and develop a team of network/security engineers and vendors to manage, monitor, and troubleshoot the UAEU network and security infrastructure 24x7 in a manner that meets UAEU\xe2\x80\x99s educational, research and administrative service level commitments provided ongoing technical and leadership expertise including growth and scalability requirements
Diagnosis, escalation, tracking, and resolution of complex incidents in line with industry problem management practices. Lead and manage recovery efforts, as necessary, including effectively escalating incidents and problems internally and externally
Drive continuous improvement efforts through new/enhanced processes, systems, tools and technology to streamline, improve, and extend the quality of services
Leads the design, implementation, operation and maintenance of the Information Security Management System based on the ISO/IEC 27000 series standards, including certification against ISO/IEC 27001 where applicable
Leads or suitable information security awareness activities
Monitor and exercise adequate controls over the network to maintain/exceed service level agreements , including ensuring that all network related services and infrastructures are within the Security and Audit guidelines set by UAE IT Governance
Lead, mentor, coach, and develop a team of network and security operations engineers that take ownership and accountability for delivering service excellence
Collaborate with Architecture/Engineering team to design, develop, implement, and improve network services overall
Provide project guidance and oversight on all operational data & security network related initiatives
Develop and maintain quality configuration management practices and procedures
Generates, develops and distributes statistical reports for upper management
Near and long term planning of targeted and broad objective setting activities in support of the regional network and security infrastructure.
Participate in the development of and occasionally supervise disaster recovery planning and testing efforts
Lead career development and annual process activities for team members
Assist in evaluation of products and services to create value in supporting the operational aspects of the network infrastructures
Responsible to adhere with all information security policies and procedures of the University.
Other duties as assigned
Minimum Qualification
Bachelor degree required in Computer Engineering/Information Technology.
One or more of the following certifications- CISM, CISA CISSP, CCNP, ITIL, highly desired
5-7 years of network and security operations experience,
Minimum 3 years supervisory experience
Preferred Qualification
Knowledge of IP routing, VoIP communications, high speed and secured data services, video communication networks.
Strong people leadership, motivational, management and coaching skills
Strong organizational skills; ability to prioritize and perform multiple tasks
Excellent oral and written communication skills
Technical writing skills required for documentation reviews
Strong interpersonal skills
Strong analytical skills
Knowledge of network/security related communications and the telecommunications industries
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