Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role: This position will manage and lead a team of technical people in allocating workload and managing the day to day operations to drive workshop performance. It requires to co-ordinate with different departments and distributor team ensure Fix It Right process is followed and vehicles are delivered on time in excellent condition.
What you will do: 1) Operational performance

• To maximize the sold hors from Aftersales operation to meet the revenue performance objectives through target setting

2) Fix It Right:

• Adherence to FIR program as per Distributor Guidelines & Create a Culture to follow FIR process
• Identify and management of FIR concerns, and set actions to close GAP on set KPI’s
• Submission of branch Field Technical reports as set by Distributors and follow Technical bulletin and service bulletin

3) Workshop Management

• Attendance
• Ensure and management of attendance of all associates.
• Planning & scheduling and Time clocking
• Plan, Review, Manage and Implement utilization, productivity and efficiency of Technician & wash bay as per Standard Operating Procedure.
• Quality Control
• Review and manage quality control and action deviation to ensure reoccurrence through training and coaching.
• On-time delivery of vehicles as per promised delivery time.

4) People Management

• On the Job coaching and identify training needs.
• Conduct performance management review, Individual Development plan and disciplinary action where required
• Promote associate engagement and conduct impact planning session.
• Recruitment as per capacity model.
  

5) Vehicle Warranty Repair Management

• Adherence to warranty process, rules and regulations as stipulated to the Principal.

6) Workshop Inventory

• Tools and Equipment’
• All tools and equipment’s availability/maintenance
• Ensure all technicians tools and equipment comply as per distributor tool list.
• Review current and assets and recommend replacement and additional equipment and maintenance, Callibration.
• Manage asset disposal.
• Lubricant and Consumables Stock
• Consumables and wash bay product management
• Monthly Oil and consumable inventory audit.

7) Projects

• Small Group Activity
• Manage, monitor and promote small group activity and kaizen effort in line with ASM support.
• Special Projects
• Support the implementation of special projects to enhance customer experience, such as transformation and Electronic Vehicle Health Check
  

8) Risk Management

• HSSE & 4'S
• HSSE & 4'S (Siting, Sorting, Sweeping and Spick & Span)
• Compliance and reporting to HSE and 4's activities
• Manage environmental compliance and ensure proper scrap and waste management
• Process Compliance
• Implementation and adherence to all SOP's, memorandums and commination as issued by Head Office or Principal
  

Required Skills to be successful: Automotive dealer / distributor business processes, working knowledge of MS office, ERP skills, KPI driven, customer focused, operation focused, ability to lead to change, provide leadership and inventory management skills.
What equips you for the role: Diploma / bachelor’s Degree in Automobile / Mechanical Engineering
Technical certifications
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.