to deliver exceptional travel planning and customer service to both corporate and leisure clients. This role requires a
bilingual professional (Arabic & English)
with strong communication skills, attention to detail, and a passion for travel and customer experience.
The successful candidate will support clients with end-to-end travel solutions, ensuring smooth booking processes, accurate documentation, and high service standards.
Key Responsibilities
Client Service & Booking
Handle travel inquiries and provide professional consultation to clients in
Arabic and English
.
Arrange domestic and international travel including flights, hotels, transfers, and visa-related services.
Prepare accurate quotations, itineraries, and confirmations based on client needs.
Reservations & Operations
Manage bookings through GDS systems and supplier portals.
Issue tickets, amend bookings, and handle cancellations or reissues.
Ensure all travel documentation is accurate and compliant with airline and destination requirements.
Customer Experience
Deliver high-quality customer service before, during, and after travel.
Resolve travel-related issues efficiently and professionally.
Build long-term client relationships and encourage repeat business.
Coordination & Compliance
Coordinate with airlines, hotels, and service providers to ensure smooth travel operations.
Ensure compliance with company policies and industry regulations.
Qualifications & Experience
Diploma or Bachelor's degree in Tourism, Travel, or a related field
Minimum
3-4 years' experience
as a Travel Consultant or similar role
Fluent in both Arabic and English (spoken and written)
Experience using GDS systems (Amadeus, Galileo, Sabre, etc.)
Strong communication, multitasking, and customer service skills
Ability to work under pressure and manage multiple bookings
Job Type: Full-time
Pay: From AED4,000.00 per month
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