Job Description

Responsibilities

Training Delivery

Conduct onboarding programs for new hires, covering company values, customer service standards, and product knowledge. Deliver ongoing training sessions on sales techniques, upselling, cross-selling, and store operations. Train staff on visual merchandising guidelines, store presentation, and brand image maintenance.

Product Knowledge & Brand Education

Develop and deliver product training sessions highlighting features, benefits, materials, technology, and care of footwear. Ensure staff can confidently advise customers on sizing, fitting, and aftercare. Keep teams updated on new product launches, seasonal collections, and brand campaigns.

Performance & Coaching

Conduct in-store coaching sessions to observe and improve sales techniques and customer interactions. Support store managers in identifying training needs and implementing corrective action plans. Motivate and inspire teams to deliver an exceptional shopping experience.

Training Development

Design training materials, manuals, and e-learning modules tailored to retail operations. Evaluate training effectiveness through assessments, feedback, and sales performance metrics. Regularly update training content to align with industry trends and business objectives.

Compliance & Standards

Ensure all staff adhere to company policies, procedures, and operational standards. Conduct refresher training on health & safety, grooming, and customer service etiquette.

Requirements

Bachelor's degree in Business Management or related field.

2-3 years

of proven experience as a Trainer

retail/shoe/fashion

industry. Strong knowledge of retail operations, sales techniques, and customer service best practices. Excellent communication, presentation, and coaching skills. Ability to engage and inspire diverse teams across multiple locations.
Job Types: Full-time, Permanent

Application Question(s):

What is your expected salary?
Experience:

* training (retail): 1 year (Required)