Job Description

We are looking for a highly motivated and experienced

Telesales Team Lead

with a strong background in the FinTech or financial services industry. The ideal candidate will be responsible for leading a telesales team, driving performance, achieving sales targets, and ensuring smooth day-to-day operations.

Key Responsibilities

Lead, mentor, and motivate the telesales team to meet daily, weekly, and monthly targets. Monitor team performance, provide regular feedback, and conduct performance evaluations. Manage and distribute incoming leads efficiently, ensuring quick follow-ups and conversions. Train team members on sales scripts, product knowledge, objection handling, and customer communication. Track KPIs and prepare daily/weekly reports for management. Ensure adherence to compliance, quality checks, and company sales processes. Resolve escalations, improve customer experience, and handle critical client calls when required. Identify gaps in performance and implement strategies for improvement. Work closely with marketing and operations teams to improve lead quality and sales workflow.

Requirements:

Minimum 2-4 years of telesales experience, with at least 1 year in a Team Lead role. Mandatory experience in FinTech/Loans/Credit/Financial services. Strong leadership skills with the ability to inspire and manage a team. Excellent communication, negotiation, and people-management skills. Ability to work in a fast-paced, target-driven environment. Familiarity with CRM systems and sales tracking tools. Strong problem-solving skills and a customer-first mindset.

What We Offer:

Competitive salary: AED 3,500 - 5,000 Performance-based incentives Growth and leadership opportunities Supportive and collaborative work culture
Job Types: Full-time, Permanent

Pay: AED3,500.00 - AED5,000.00 per month