Telephone Operator

United Arab Emirates, United Arab Emirates

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Telephone Operator
Job Location : United Arab Emirates
Job Details :

Answering all incoming calls promptly and professionally.
Directing calls to the appropriate department or guest room.
Assisting guests with information, reservations, or any inquiries.
Taking and delivering accurate messages to guests.
Maintaining the telephone directory and updating guest information as required.
Supporting guests with any special requests or services.
Ensuring smooth communication between departments, guests, and team members.
Handling any emergencies or urgent situations in accordance with hotel procedures.
Providing guests with additional assistance when required, including wake-up calls, room service requests, and other guest services.
Keeping a record of all phone calls, requests, and actions taken during shifts.
Assisting with any administrative tasks related to the Front Office, including handling guest billing and internal communication.