Russian hacker, Vladimir Leonidovitch Levin, attempted the biggest bank heist the world had ever seen via dial-up internet in 1994, Zia Hayat, Callsign CEO and founder, was hooked - armchair fraud became a real possibility. From this moment, Zia knew he wanted to play a part in stopping the bad guys and securing the internet for all. Founded In 2012, Callsign's mission has been to make Digital Identity simple and secure for everyone and everything. In that time, we've grown to over 200 employees, opened offices in Singapore and Abu Dhabi, been recognised as a WEF Global Innovator and our technology is being used by many of the world's leading financial institutions to keep millions of consumers safe. But we aren't stopping here. The identity revolution has only just begun, and we are looking to hire the brightest and inquisitive minds to help us make every web, mobile and physical Interaction seamless and secure. If this sounds like you, lets chat. Responsibilities:
Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
Write easy-to-understand user interface text, online help and developer guides
Create tutorials to help end-users use a variety of applications
Analyse existing and potential content, focusing on reuse and single-sourcing opportunities
Create and maintain the information architecture
Recommend and/or develop the right tools and solutions for repeatable quality documentation
Requirements
Proven working experience in technical writing of software documentation
Ability to understand code
Ability to deliver high quality documentation paying attention to detail
Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures and specific to the intended audience
Dictate a documentation strategy: tooling, federating content etc.
Excellent written skills in English
Technically competent with Git, Gitlab or Github and comfortable with production pipelines for content
Familiar with Software Development Lifecycle
Nice to Have
University degree in Computer Science, Engineering or equivalent preferred
Bonus if knowledge of Authentication, Security, Fraud, Cryptography and/or Data Privacy
Benefits Competitive
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