Technical Support Executive
Dubai, DU, AE, United Arab Emirates
Job Description
Roles and Responsibilities;
Technical Assistance & Troubleshooting
Respond to technical queries via phone, email, chat, or ticketing system. Diagnose and resolve hardware, software, and network issues. Guide users through step-by-step solutions.System & Software Support
Install, configure, and update software and applications. Support operating systems (Windows, macOS, Linux) and IT tools used within the company. Assist with system upgrades, patches, and security updates.Hardware & Network Support
Set up and maintain desktops, laptops, printers, and other IT equipment.Customer & Client Support
Ensure timely resolution of client issues to maintain SLAs (Service Level Agreements). Document reported issues and solutions for future reference. Provide training and guidance to clients on using IT products/services.Documentation & Reporting
Maintain accurate logs of issues, resolutions, and escalation steps. Generate reports on recurring issues and suggest improvements. Update knowledge base and FAQs for common technical problems.Collaboration & Escalation
Work closely with software developers, system admins, and QA teams for unresolved issues. Escalate major incidents to senior engineers or management. Provide feedback on product/service performance and user experience.Requirements;
Minimum Bachelor's degree required Minimum 2 years of experience of Technical support is required Should be available in Dubai for interview
Job Types: Full-time, Permanent
Pay: AED2,500.00 - AED3,500.00 per month
Experience:
Technical Support: 2 years (Preferred)
Location:
* Dubai (Preferred)
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Job Detail
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Job IdJD2009905
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned