Technical Support Engineer
United Arab Emirates, United Arab Emirates
Job Description
Technical Support Engineer I AFET I Dubai, UAE
Overview of the role:
AFT is leading system integrator and managed services provider in the field of ICT, ELV and software application solution. Unified communication Technician is required to provide installation, testing, commissioning and support in ICT and data networking field.
What you will do:
Responsible for:
Ensure Customer Satisfaction with 24x7 Support periods.
Job Context:
This position operates within the context of ICT solutions- Data and Voice Networks. The Alcatel Lucent, Cisco, Mitel, or Avaya trained, and certified engineer will be part of the team to Build, test and deploy the unified communication solutions. Job seeker must have excellent hands-on experience to perform the job.
Overview of the role:
AFT is leading system integrator and managed services provider in the field of ICT, ELV and software application solution. Unified communication Technician is required to provide installation, testing, commissioning and support in ICT and data networking field.
What you will do:
Responsible for:
- Install and configure the solution as specified.
- After sales support maintenance as per SLA signed with customers
- Installation and configuration of Unified Communication solutions in co-ordination with customers, principals, service providers, and business partners to ensure implementation meets design parameters.
- Ensure the committed timelines are met for the projects at customer sites within the agreed scope, cost, and quality.
- Ensure all project deliverables are tracked and communicated as per customer requirements.
- Providing post-sales support to customers
- Training to customers on system usage.
- Prioritizing workload to maximize productivity and minimize customer downtime.
Ensure Customer Satisfaction with 24x7 Support periods.
Job Context:
This position operates within the context of ICT solutions- Data and Voice Networks. The Alcatel Lucent, Cisco, Mitel, or Avaya trained, and certified engineer will be part of the team to Build, test and deploy the unified communication solutions. Job seeker must have excellent hands-on experience to perform the job.
Bayt
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Job Detail
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Job IdJD1531906
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUnited Arab Emirates, United Arab Emirates
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EducationNot mentioned