Technical Support Engineer
UAE, United Arab Emirates
Job Description
Passionate people create exceptional things Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more. We´re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow. Here, your ideas are embraced, and you never stop learning. Interested in being part of our team? Join us on our journey for a better tomorrow. The Role
Job description
As a part of our Gas & Process Aftermarket portfolio, we responsible for providing support to all our global customers for LNG carrier ships. We currently have an opening for a Technical Support Engineer. In this exciting and challenging role, you will be part of a dynamic global LNG team dedicated to providing word class customer service. Primary responsibility will be providing our customers technical support in a professional and prompt manner to meet their requirements for Aftermarket support.
Responsibilities:
What you can expect from us? Atlas Copco is a Swedish company, the Swedish human culture continues to flow through the veins of our 38,000 employees in more than 90 countries. It has a strong family vibe with a warm respect for each individual and we strive for strong diversity. We also invest heavily in our customers, in the environment, ... but first and foremost in our own people. In this way, we provide a stimulating environment in which you can develop your competencies on a daily basis. In addition, our family-friendly working atmosphere gives you space in your agenda planning, so that your work and private life can be combined as easily as possible.
What we expect of you?
Experience requirements
Knowledge
Educational requirements
Personality requirements
City
To be Decided
Last Day to Apply August 7, 2022
Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
Job description
As a part of our Gas & Process Aftermarket portfolio, we responsible for providing support to all our global customers for LNG carrier ships. We currently have an opening for a Technical Support Engineer. In this exciting and challenging role, you will be part of a dynamic global LNG team dedicated to providing word class customer service. Primary responsibility will be providing our customers technical support in a professional and prompt manner to meet their requirements for Aftermarket support.
Responsibilities:
Ensure technical support queries are executed with the highest quality and within anticipated timeframe.- Interact with global marine customers to solve their technical problems related to GAP machines.
- Perform technical studies and root cause analysis on Gas & Process equipment installed in marine vessels.
- Prepare detailed technical support reports and maintain all documentation required for the report.
- Provide mentorship and training to service engineers for LNG marine business regarding Gas & Process LNG equipment.
- Assist in developing training modules for service engineers for LNG business.
- Liaise with global Sales & Operation teams and relevant product company for required technical information.
- Assist in the preparation of customer quotations as required.
- Work closely with Sales and Operation Managers to ensure the highest level of customer satisfaction.
- Liaison with our potential vendors to locally procure components are needed.
- Coordinate with service planners to ensure timely accurate technical support cases are transferred to service engineers.
- Provide a timely and accurate feedback about the technical support cases progress to designated managers.
- Attend site/vessel jobs as required in case service engineers are not able to resolve technical issue.
- Attend the customer meeting either Face to face or on a teams call, whenever required.
- Expected to do business travels are required.
- Comply with all applicable ISO standards.
- Adhere to all Atlas Copco safety and environmental policies.
- Generate monthly reports as required.
- Perform assigned duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.
- Take whatever action is appropriate and required to get the job done in a timely manner and to establish and maintain communications with all people/employees considered necessary.
- Complete any additional tasks assigned by designated managers.
What you can expect from us? Atlas Copco is a Swedish company, the Swedish human culture continues to flow through the veins of our 38,000 employees in more than 90 countries. It has a strong family vibe with a warm respect for each individual and we strive for strong diversity. We also invest heavily in our customers, in the environment, ... but first and foremost in our own people. In this way, we provide a stimulating environment in which you can develop your competencies on a daily basis. In addition, our family-friendly working atmosphere gives you space in your agenda planning, so that your work and private life can be combined as easily as possible.
What we expect of you?
Experience requirements
- Mechanical, electrical/electronic, or instrumentation & controls degree
or relevant through experience. - PLC & HMI experience would be an additional advantage
- Minimum 5 to 7 years proven experience with rotating equipment, turbo machinery and Screw Compressors.
- Solid experience with GAP service and technical support
- Proven track record of delivering results
Knowledge
- Fluent in English (Arabic is a plus)
- knowledge and understanding of LNG vessel Reliquification and Boil of Gas Applications
- Familiar with Microsoft Office products, particular with Word and Excel
- Knowledge with CRM platforms
Educational requirements
- BS in Mechanical or Electrical or equivalent through experience
Personality requirements
- Ability to work independently and also as a team player
- Self-motivated, self-confident and dynamic person
- Excellent interpersonal skills
- Highly flexible and willing to adapt working time to business requirements
- Overall willingness to do what it takes
City
To be Decided
Last Day to Apply August 7, 2022
Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
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Job Detail
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Job IdJD1410089
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUAE, United Arab Emirates
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EducationNot mentioned