Job Description

Common responsibilities of technical sales support professionals:

Product Knowledge: Technical sales support specialists possess in-depth knowledge of the products or services they are selling. They understand the technical specifications, features, and benefits and can effectively communicate this information to potential customers. Pre-Sales Support: They assist the sales team in the pre-sales phase by providing technical information, conducting product demonstrations, and addressing customer inquiries or concerns. They may collaborate with the sales team to develop customized solutions for specific customer needs. Technical Expertise: Technical sales support professionals possess a strong understanding of the technical aspects of the product or service. They can explain complex concepts or technologies in a simplified manner to potential customers, helping them understand how the product meets their requirements. Customer Presentations: They may be responsible for delivering presentations to customers, either individually or alongside the sales team. These presentations often focus on the technical features and capabilities of the product, showcasing how it can solve the customer's problems or improve their operations. Proposal Development: Technical sales support specialists assist in the development of proposals or quotes, ensuring that they accurately capture the customer's requirements and align with the product's capabilities. They may also collaborate with the technical team to address any specific customization or integration needs. Post-Sales Support: After a sale is made, technical sales support professionals may continue to assist customers with technical issues or questions. They act as a point of contact between the customer and the technical team, facilitating timely resolution of any problems that may arise. Continuous Learning: To stay up-to-date with the latest product developments and industry trends, technical sales support specialists engage in continuous learning. They participate in training sessions, attend industry events, and keep themselves informed about advancements in technology related to their products or services. Overall, technical sales support professionals play a critical role in driving sales by providing technical expertise, supporting the sales team, and ensuring that customers have a positive experience throughout the buying process.